Joel

Hello,

Thank you for reaching out. I understand that you are currently facing a critical issue with the Elementor editor, and I’m here to provide assistance.

It has come to my attention that approximately one-third down your page, neither text nor images are rendering correctly within the Elementor editor. Instead, grey boxes with image or text icons are being displayed. This is a concerning situation, and I empathize with the frustration it may be causing.

To swiftly address this matter, I recommend taking the following steps:

• Cache and Browser Maintenance:
  • Clear your browser cache and cookies.
  • Attempt to access Elementor in an incognito or private browsing window.
  • Disable any browser extensions that might be hindering Elementor’s functionality.
• Elementor Version and Updates:
  • Verify that you are using the latest version of Elementor.
  • If an update is available, consider updating Elementor to see if the issue persists.
• Theme Compatibility:
  • Confirm the compatibility of your theme with the version of Elementor in use.
  • Temporarily switch to a default WordPress theme (e.g., Hello Theme, Twenty Twenty-One) to isolate the problem.
• Plugin Conflict Resolution:
  • Deactivate other plugins one at a time and check for improvements after each deactivation.
  • Identify if a specific plugin is causing the issue.
• Server Resources Inspection:
  • Check your server error logs for any pertinent error messages.
  • Confirm that your server meets the minimum requirements for Elementor.

Please remember to back up your site before making any substantial changes. 

I am here to support you through this challenging situation. If you have any further questions or concerns, feel free to reach out.

Best regards,

Hello,

Thank you for reaching out. 

I can guide you to fix the slow query issue with Elementor.

Here are a few steps you can take:

1. Check for Updates: Ensure Elementor and all associated plugins are updated to their latest versions. Sometimes, performance issues are resolved with updates.
2. Plugin Conflict: Deactivate other plugins one by one to see if the issue persists. Sometimes conflicts between plugins can cause slow queries.
3. Theme Check: Switch temporarily to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.
4. Caching: Implement a caching solution like WP Super Cache or W3 Total Cache to speed up your site’s loading times.
5. Hosting: Consider your hosting provider. Sometimes, slow queries can be due to server limitations. Upgrading your hosting plan might help.

If you are using Elementor Pro, you can use our pro support.

Please get in touch with us using your my elementor account; we will help you fix this ASAP!

Otherwise. to investigate the issue further, please send me your System info file. Go to your WordPress dashboard > Elementor > System Info (you can find a download button at the bottom of the page), and send it back to us.

Best regards,

Hello,

Thank you for reaching out to Elementor. Here are some steps you can try to resolve these issues:

1. Clear Browser Cache: Sometimes, browser cache can interfere with Elementor’s interface. Clear your browser cache or try accessing Elementor in an incognito/private window to see if the issue persists.
2. Disable Plugins: Other plugins might conflict with Elementor. Temporarily deactivate other plugins one by one and check if the issue resolves. Sometimes, certain plugins may interfere with Elementor’s functionality.
3. Switch Theme: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to check if the problem is related to your current theme.
4. Update Elementor and WordPress: Ensure that you’re using the latest version of Elementor compatible with your WordPress installation. Also, update WordPress to the latest version if you haven’t already.
5. Server Resources: Sometimes, insufficient server resources can cause issues. Check if your hosting server meets Elementor’s minimum requirements for PHP and memory limit.

Remember to always create a backup of your website before making significant changes, like deactivating plugins or switching themes, to avoid any potential data loss or conflicts.

If you are using Elementor Pro, you can use our pro support.

Please get in touch with us using your my elementor account; we will help you fix this ASAP!

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Please understand that our support is limited to the current features of Elementor Core.

Any 3rd party plugins/widgets are outside our support scope as we have no control over their code.​

I would advise you to contact the plugin author, as they will be in the best position to help you with this issue.

Please note that development-related issues/queries (custom widgets and functions, Theme Child, custom code and CSS, BETA testing issues, compatibility issues, etc.). have to be sent to our Github account, where our developers will be able to assist. Kindly note that our GitHub project is not a support channel; therefore, the response times may vary.

To post on our Github Repository, you can follow this guide: https://github.com/pojome/elementor/blob/master/.github/CONTRIBUTING.md

You could also refer to our developers’ documentation and see if that helps: https://developers.elementor.com/

I hope this helps. Thanks and have a wonderful day!

Kind Regards,

Hello,

Thank you for reaching out to Elementor. 

Revision History builds upon the standard WordPress revisions. In this case, you should check if WordPress revisions are working on your website.

You can get more details in the following document: https://wordpress.org/documentation/article/revisions/

We are wishing you a pleasant day ahead.

Kind Regards,