Jelena

Thanks a bunch for this awesome review. We’re thrilled you found our Shield Security useful and had a great experience with us. If you ever need a hand, rest assured, we’ve got your back.

Stay safe and secure… 🙂

Hi,

Thanks so much for keeping us updated all the time and for your feedback on 2FA. This is highly appreciated.

I’m glad to hear that you were able to narrow down the initial problem.

Using multiple WordPress security plugins may have unpredictable results. This is because 1 WordPress plugin doesn’t have inherent understanding of what another plugin does. So when 1 feature from 1 plugin doesn’t seem to work well with another related feature of another plugin, this is perfectly normal.

When it’s about temp disabling Shield, the easiest way is using the “forceoff” method outlined here. So, any time you get locked out of your own site as the result of Shield, for any reason, instead of renaming the plugin folder, you can forceoff. When forceoff, the plugin itself will be active but none of the security/blocking options will be enforced – Shield can’t block anything. This will allow you to regain access to your site and troubleshoot.

Regarding deleting plugin settings option (under General Settings > Plugin Defaults), this will work upon plugin deactivation only. Once you enable this option, you’ll need to go to the Plugins page of your site and click to deactivate > activate Shield Security plugin. All previous settings will be deleted (cleaned out) and revert to defaults.

As for the Shield’s 2FA, there are x3 options that are available in Free version:
1) 2FA by email
2) Google Authentication
3) Yubikey
So, if you prefer using Google Authenticator app over 2FA by email, you may enable this option in Shield settings and set it up for your user account.
You also have the ability to specify pages available to users to configure 2FA on their account.

Sincerely hope that you find this helpful…

Thanks.

Jelena

Hi,

You’re seeing this notice because the Live Traffic option (Pro-only) isn’t enabled in settings.

The live traffic logs viewer is a trimmed-down, simplified view on the traffic log. This view is useful regardless of whether or not the live traffic option is enabled. It displays the logs in a simply, standardised format, and when the “Live Traffic” option is enabled in settings, viewer will automatically update the log display on-screen every 7 seconds. You can use it in full. However, if the option is disabled in settings, live traffic viewer is still available but you may not see many updates. You can’t use it in full.

We go into further details on this here.

Hope this helps.

Regards,

Jelena

Hi,

Thanks so much for reporting this.

We are sorry but, despite of our willingness to find a solution for this, I’m afraid that we can’t do much… This is the same as this report here:
https://wordpress.org/support/topic/conflict-with-wp-rss-agregator-after-update-to-18-2-18/

Hope you find this helpful in some way…

Jelena

Hi,

Thanks so much for taking the time to share your thoughts.

While we do value our branding, we also respect Shield members’ need for discretion. Our White Label feature already addresses this by allowing you to remove our branding from the all Shield’s access restricted (blocking) pages. This ensures a seamless experience for your visitors without revealing the security plugin being used and won’t associate it with WordPress.

We respect your viewpoint on not displaying the duration of blockage. However, based on our continued communication with Shield members, we can tell that they often appreciate knowing how long they may need to wait before accessing a site again. In situations where their site visitors might be concerned about their access, having an estimated timeframe can alleviate uncertainties.

As for unblocking users/visitors in general, there’s an automatic-unblock feature in Shield that allows them to unblock without contacting site admins.

As for blocking pages customisation, we’d like to inform you that we already have plans in motion to introduce an option to address this (including the ability to remove blocking duration). This enhancement is on our roadmap for future releases, and we believe it will provide Shield members with the flexibility to tailor the access restricted pages to align with their site’s branding and communication preferences.

Lastly, we’d appreciate if you could consider the possibility of adjusting your rating to more accurately reflect the value of our response. Your feedback highlights areas for improvement, and your revised rating would better represent the impact of your suggestions and the feature we already have.

Thanks once again for your feedback and valuable contribution to the Shield Security community! 🙂

Hi,

Please understand that we can’t control security settings on your site nor having access to it to unblock your IP.

We have plenty of ways (options) for unblocking IP. You may try this guide here, for example:
https://help.getshieldsecurity.com/article/119-im-blocked-blacklisted-by-the-shield-how-to-unblock-and-prevent-this

Also, due to security reasons, it’s not a good idea to share your username in public. You can remove it from your post.

Hope this helps.

Jelena

Hi,

This is because you are blocking your own IP.

When you manually block your own IP, instead of permanent block, Shield will apply automatic blocking rules on it, trying to prevent accidentally permanently blocking yourself.

If you try to manually block any other IP, you’ll see that it’s permanently blocked instantly.

Hope this helps.

Thanks for bringing this to our attention.

The decision to open the Recent Activity log in a new window was made to provide a more user-friendly experience. By opening it separately, Shield members can conveniently review their recent activities without interrupting their current browsing session.

This approach aims to improve user workflow, allowing easy access to detailed activity information.