Jamie

Hi @pointnet

I’m happy to help you out with this.

1. Where do you see these icons and bunch of images at different resolutions that WordPress creates? Could you please send us some screenshots, so we can have a better understanding of what you’re referring to?

Please see below information about best practices for having a better image quality:

• Resolution: Image sizing depends on your application and if you want your image to scale to fit or scale to fill. Good practise is to start with something that look roughly okay, and optimize at the end of the process.
• Aspect ratio: If you plan to use one set for both mobile and desktop websites, it is recommended to use nearly square aspect ratio. In the future there will be an option to have different sets of images according to user screen size.
• Image formar and sizing: Image weight is key aspect. You want to make sure that image looks fine, while having a low size. Usually best results are achieved with .jpg or .jpeg images, where a 1920×1080 image can have less than 60kb.

2. On the Scrollsequence > Dashboard > Options tab, there’s a “High Definition Canvas” setting where you have these options to choose from: see screenshot. Is this what you’re looking for?

3. No, it is not possible to upload a video directly at the moment.

I hope this helps. Let us know if you have any questions.

Kind regards

Hi @joshuag16

I can see that you have reached out to us regarding the same issue using the “Contact Us” from within WP Admin for premium support. I have already answered it there so I’m now closing this ticket.

Kind regards,

Jamie

Hi @arne-cordes

I understand you’re having issues, I’m happy to help you out.

Scrollsequence loads only a few images on page load, the remaining ones are preloaded in the background, so it does not block rendering. 

What is set on your “Image Preload Percentage” setting on the Scrollsequence >  Dashboard > Options panel?

Could you please also share with us the page with this issue, so we can have a look?

Looking forward to your response.

Kind regards,
Jamie

Hi @sebastiantho ,

​Thanks for getting back to us.

Please bear with us while we look further into the issue for you. We will get back to you as soon as we can.

Kind regards,
Jamie

Hi @ombligodeluna

Thanks for using Scrollsequence, I’m happy to help you out with this.

Your image sequence size is actually the ideal size, and the things you mentioned on how the sequence will behave when you use Scale to fit or Fill are the expected behaviors.

See explanations below:

Scale to Fill – This is the default setting. The replaced content is sized to maintain its aspect ratio while filling the element’s entire content box. The object will be clipped to fit.

Scale to Fit – The replaced content is scaled to maintain its aspect ratio while fitting within the element’s content box.

If you want your animation to look like the one we have in our website, it’s best to use Scale to Fill for both desktop and mobile. See: https://share.getcloudapp.com/YEuWlbAJ

I hope this helps. Let us know if you have any questions.

Kind regards,
Jamie`

Hi @qblackfoxp

Thanks for using Scrollsequence. I understand you’re having issues, I’m happy to help you out.

I checked the page you shared with us, and the Scrollsequence seems to be working fine on my end (not logged in, both on default and incognito browsers). See: https://share.getcloudapp.com/v1uOq8Dn

I also tried it on my mobile, and it works as well. See: https://share.getcloudapp.com/yAu1emZm

Could you please confirm if this isn’t the case for you now? If so, try clearing the cache on your browser, caching plugin (if you’re using one), and as well as any site level caching, and see if that helps.

Looking forward to your response.

Kind regards,
Jamie

Hi @yuhsuancho,

Thanks for using Scrollsequence. I understand you’re having issues, I’m happy to help you out.

Generally speaking, I think this is an incompatibility between the plugin and the theme. Also, you mentioned that the issue is only happening when they are added to the homepage.

With this, could you please try to change the following file “ssq-lib__premium_only.js” located in plugins/scrollsequence/public/js folder on line that starts with //pinReparent: true, remove the “//” and enter only pinReparent:true,

This changes the behavior on how the animation sticks to the viewport.

Please also note that the un-commenting will be overwritten once you update the plugin, so make sure to turn auto-updates off and update the plugin manually and re-do the change.

Thanks for your cooperation. Let us know how it goes.

Kind regards,
Jamie