Jade

Hi @aartidoc,

Thanks for writing in and we’re sorry to hear about the trouble you’re facing.

I tried checking your site and it looks like most of the resources are still pointing to the local/development URL you previously had which is why it looks broken. Please check this quick screencast for reference.

The missing CSS and Javascript files are being loaded from: https://localhost/ghwc/ which is most likely the URL of your local site.

When you get the chance, can you please make sure to update all the URLs on your site to the URL of your domain?

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Hi @spago,

To avoid confusion, can you please post a new thread so that we can look into your issue?

In the meantime, please try to set up debugging on your site and provide us with the debug log so that we’ll be able to provide further suggestions.

Please check here for more details on how to set up debugging on your site.

Thank you.

Hi @baines14,

Do you happen to have a paid license? If so, could you please drop us a line through our contact page?

From there, our support team will be able to take a closer look at your request.

Thanks!

Hello @mooyamamura,

Thanks for writing in.

Do you happen to be using a caching plugin that minifies the scripts on your site? If so, can you please exclude the page where the forms are from being cache or, in the caching plugin settings, please exclude this file: /wp-content/plugins/wpforms-lite/assets/js/wpforms.js.

Please make sure to clear your site’s cache before testing again.

I hope this helps and please let me know how it goes.

Hi @gooloode,

Currently, the scripts and styles of WPForms are loaded globally on the site when WPForms is activated. I’ve made a note of the feature request and we’ll keep it on our radar to be reviewed as we plan out our roadmap for the future.

Thank you for the suggestion!

Hi @pkhurana26,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hello @megami20,

Thanks for writing in.

I checked your site and it is indeed using a Pro version of WPForms. However, it is in an older version which is 1.5.1 and our current latest version is 1.6.6.

Besides adding new features and enhancements, plugin updates also fix known issues. It’s possible that this is either causing or contributing to the issues that you’re seeing, so we need to start with this.

If your site is using an active license, you should be able to update to the latest version, and kindly do so to make sure the issue is not due to the un-updated version active on the site.

And if you client’s site is using an active license, please know that you could drop us a line through our contact page?

From there, our support team will be able to take a closer look at your request.

Thank you.

Hi @mourinor6207,

Please try alerting them about this line $number_checksum = "; and have them update it to $number_checksum = "";.

Kindly feel free to let us know how it goes.

Thank you.