Jade

Hi @vaniafcmendes,

Thanks for providing the link and the details.

It looks like there could be a styling conflict between the site theme and the forms. To fix this, please try the following custom CSS snippet:

.wpforms-field ul li label::before,
.wpforms-field .select_container::before,
.wpforms-field .select_container::after {
	display: none !important;
}

.wpforms-container select {
	-webkit-appearance: menulist !important;
	-moz-appearance: menulist !important;
	appearance: menulist !important;
	border: 1px solid #cccc !important;
}

And in case it helps, here’s a tutorial from WPBeginner on how to add custom CSS like this to your site.

I would also like to mention that it looks like you are using a paid version of WPForms which qualifies you to email support so in case you have any questions, please feel free to drop us a line through our contact page.

From there, our support team will be able to take a closer look at your request.

Hope this helps!

Hi @aartidoc,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @anchorpointgfx,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @paulwessiack,

Thanks for writing in and our apologies for the trouble you’re facing!

It looks like the specific issue you’re having is related to PHP 8, so unfortunately you will need to have your server set to run PHP 7.x. At the moment, we are not quite ready with PHP 8 compatibility, but it is coming soon on the horizon.

I believe PHP 8 support is coming in the next major release, but that is subject to change based on a number of factors. When you have a moment, could you ask your web host to set your site to run PHP 7.x then test the site again? I believe that should resolve your issue.

Thanks, and again I do apologize for any inconvenience.

Hi @megami20,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hello @vaniafcmendes,

Thanks for writing in.

It is most likely that your site’s theme is adding some custom styling to the checkboxes and radio buttons causing the issue that you are seeing.

When you get the chance, can you please provide the URL of the page where we can see the issue so that we can check it?

Thank you.

Hi @shdehnavi,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!