Imagify Image Optimizer

Hi @fcunhaneto,

Thank you so much for your review! We hope you will continue using Imagify and you will find the cost of the subscription being well worth the price.

Thank you again,
The Imagify team

Muchas gracias, @axlguti! 🙂 We appreciate your review and kind words!

Thank you for choosing our plugin,
The Imagify team

Hi @websitefix,

We are very sorry you are so disappointed with the plugin and the services offered, but our team continues assisting you both in support, via email, as all your concerns can be addressed in detail. We apologise for the initial delayed response time but our tech team is currently providing support from Monday to Friday for Imagify.

We hope the suggestions offered will work and help you get back on track!

Thank you,
The Imagify team

Hola @tommycuba,

Muchas gracias por usar Imagify!

Warm regards,
The Imagify team

Hi @motfan,

Please be so kind as to reach out to us via email so we can assist you with this matter – you shouldn’t experience problems in completing the payment, and definitely not miss out on the discount due to the issue you ran into: https://imagify.io/support/

Thank you so much,
The Imagify team

Bonjour @cedric64 !

Thank you so much for using both Imagify and WP Rocket and for sharing this 🙂 .

Bonne journée!

Hi @jeffmnall !

Thank you for your feedback – we are so sorry to hear this!

Unfortunately, we were unable to find a ticket related to optimization issues under your name in our system.

Can you please clarify if you received any error messages for the rest of your JPG or PNG images for not being able to be optimized? Have you already tried the following guide:
https://imagify.io/documentation/optimization-is-stuck/ ?

I hope this helps! If you continue experiencing issues, please let us know or reach out to our support team for assistance: https://imagify.io/support/ .

Thank you for your time and consideration,
The Imagify team

Hi @freedomnet !

Thank you so much for your detailed review!

When optimization is slow this may depend on other factors such as the number of thumbnails, the WebP conversion, the server configuration.

When it comes to the compression setting options, please note that with the Smart compression Imagify’s optimization algorithms analyze each image and determine how much compression should be applied to each image.

Regarding WebP, If you are referring to broken layout issues unfortunately this may happen when using picture tags to display the WebP images and indeed should be related to the theme that does not handle <picture> tags as same as <img> tags. The solution in this case would be to choose the rewrite rules way.

However, if you are not able to use rewrite rules you can check the following options:
– You can try to use the following HTML class that can be added to the specific images, that are not displaying correctly, to prevent WebP display via <picture> tag replacement (the optimized JPG/PNG versions will be displayed instead). If you can add this HTML class to all of the specific images you don’t want to display in WebP, then the rest of the images can still be displayed in WebP format.

– You could try to delete the WebP version of those images through FTP. WebP images will be located in the same folder in which the original format version of the images is located. So if the original format image is located at wp-content/uploads/2020/02/image.jpg, then its WebP version will be at wp-content/uploads/2020/02/image.jpg.webp You can delete WebP versions of images by connecting directly to the files on your website’s server using an FTP program. Using an FTP program, you will be able to delete your WebP files individually or in larger groups at the same time.
Depending on which FTP program you are using, you can search for .webp or *.webp, which will return all WebP images and you can then quickly select them all and delete. But be careful, as this would also return images or files that just have .webp somewhere in their name or URL.

You can find further details on the following article from our documentation:
https://imagify.io/documentation/delete-webp-images-website/

I hope this helps!

Thank you for your time,
The Imagify Team