Caleb Burks
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] site not loading after updating woocomerce plugin@bainsk8 and what version of PHP is your site running? Looks like others needed to upgrade from 5.3. (Note that going to 5.6 isn’t a good upgrade, would definitely recommend just getting a newer version like 7.1 when updating.) You can find the PHP version in site’s System Status Report. You can find it via WooCommerce > Status.
Ya’ll are posting access logs which are rather useless in this case, we will need PHP error logs to help further in identifying the real issue. You should talk to your web host and request PHP Error Logs.
Can also check WooCommerce > Status > Logs to see if there is any fatal error logged there.
Forum: Plugins
In reply to: [WooCommerce] Main Product image not showing up1) Could you please paste a copy of your site’s System Status here? You can find it via WooCommerce > Status.
2) Open up the developer console in your browser, and take a screenshot of the error that likely appears after trying to unsuccessfully add a featured image.
– Here is a guide for using the console in Chrome: https://developers.google.com/web/tools/chrome-devtools/console/
– And then I recommend https://snag.gy for easily sharing screenshots.
Pull requests would be contributing the needed code to the WooCommerce plugin. Would recommend starting with a discussion in Github before working on the code though.
Forum: Plugins
In reply to: [WooCommerce] Uncategorized categoryThe default category should not be hidden by default. You probably had some leftover code causing this…
Forum: Plugins
In reply to: [WooCommerce] Uncategorized categoryYou can also switch the default category to be another category, then you can delete the uncategorized one: http://cld.wthms.co/oqO84p
Forum: Plugins
In reply to: [WooCommerce] Cart Icon Displays Twice on Mobile Site VersionIf there is a theme update, then yea go ahead and do that.
This definitely sounds like a theme issue. So if after updating the problem still occurs, test by temporarily switching to a default WordPress theme to see if it still happens. If not, you’ll need to contact the theme authors.
Forum: Plugins
In reply to: [WooCommerce] Shipping classes now showing in productsRight, need to create shipping classes first at WooCommerce > Settings > Shipping > Shipping Classes. More info here: https://docs.woocommerce.com/document/product-shipping-classes/
Forum: Plugins
In reply to: [WooCommerce] MAJOR ISSUE WITH SHOPPING CART!!!!It sounds like there is a problem with the persistent cart in WooCommerce. Here are some areas to look into:
1) Caching
The most likely cause of this is caching. It’s very important that caching is disabled on the cart, checkout, and my account pages: https://docs.woocommerce.com/document/configuring-caching-plugins/. Also need to make sure the needed cookies/session can work correctly on your server.
2) Conflict Testing
This is a pretty hard to replicate issue it sounds like, but once the problem does occur, it sounds like it doesn’t go away. So that is good in regards to testing.
I see you have done some conflict testing, but it’s best to rule everything out at once. So once you can see this issue happening on an account, temporarily disable all plugins except for WooCommerce and switch to a default WordPress theme at the same time. Then test again to see if it still happens (with all caching disabled).
3) Clearing customer sessions
At WooCommerce > Status > Tools, there is a “Clear customer sessions” button. I’m wondering if this solves the problem. Note that this will empty all logged-in customer carts, so best to do this on a staging/test site if possible.
Forum: Plugins
In reply to: [WooCommerce] Admin pageWhat is happening exactly? I don’t follow what is going on / what you want to happen, so could you explain in a bit more details please?
I see you tested by disabling all other plugins, but does this error also occur when using a default WordPress theme?
Forum: Plugins
In reply to: [WooCommerce] Display post/block as category product page contentSorry, but I’m not really following what you mean. Are there any examples you could point too?
Forum: Plugins
In reply to: [WooCommerce] Category thumbnail navigation problemAre you sure there are products / subcategories in the test category page you linked to?
Please help me with this because I can’t update Woocommerce.
What do you mean that you can’t update exactly?
And lastly, be sure to rule out conflicts from another plugin or your theme following this guide: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
Forum: Plugins
In reply to: [WooCommerce] Reshipping ordersI don’t know of another way unfortunately. There are third party fulfillment services that have this sort of functionality built into them though, but if just working within WooCommerce then the above is the best way by default.
Forum: Plugins
In reply to: [WooCommerce] Getting 500 internal error when i click on any categoryThere’s not really anything helping in those logs. A “500 internal error” will produce a more detectable error, so you’re missing the right log or something. Could you ask the web hosts maybe if they see something? Make sure logging is enabled and then get the 500 error to occur again as well.
Forum: Plugins
In reply to: [WooCommerce] Search Products – Name with Single and Double QuotesAh, so this is a bug in WooCommerce 3.3. It has been fixed but needed to go into the next version, so it will be resolved in WooCommerce 3.4.
Forum: Plugins
In reply to: [WooCommerce] Partially Refunded OrdersPartially refunded orders are still normal, completed, orders as the customer did pay for something in the end. If you need custom sorting, this plugin can help: https://woocommerce.com/products/woocommerce-order-status-manager/
And then you can sort orders by month, anything more specific than that will require some customization. Ideally if you need to find an order for a customer, they will have an order number for you to look up or email address.