Category thumbnail navigation problem

Resolved Mintal
(@mintal)

4 years, 2 months ago

Hi,

The category navigation doesn’t work for me after Woocommerce update. I’ve uploaded a test page.

You can see the live page here: https://gastrocenter.sk/kategoria-produktu/upratovanie-cistenie/ (here is OK)

Test page: https://gastrocenter.sk/test/kategoria-produktu/upratovanie-cistenie/ (here you can see that subcategories are not listed)

Please help me with this because I can’t update Woocommerce.

Regards, Mintal

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Caleb Burks
(@icaleb)

Automattic Happiness Engineer

4 years, 2 months ago

Are you sure there are products / subcategories in the test category page you linked to?

Please help me with this because I can’t update Woocommerce.

What do you mean that you can’t update exactly?

And lastly, be sure to rule out conflicts from another plugin or your theme following this guide: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Thread Starter Mintal
(@mintal)

4 years, 2 months ago

Yes, I’m sure. This happened with me after updating Woocommerce. I had to downgrade.

Woocommerce 3.2.6: https://gastrocenter.sk/kategoria-produktu/upratovanie-cistenie/
Woocommerce 3.3.4: https://gastrocenter.sk/test/kategoria-produktu/upratovanie-cistenie/

Thread Starter Mintal
(@mintal)

4 years, 2 months ago

Now I deactivated all plugins (except Woocommerce), and set Storefront and the problem still exists.

Here you can see that there are products in the category: https://prnt.sc/ixe2ne

Mikey Arce
(@mikeyarce)

Automattic Happiness Engineer

4 years, 2 months ago

Hi @mintal,

Test page: https://gastrocenter.sk/test/kategoria-produktu/upratovanie-cistenie/ (here you can see that subcategories are not listed)

It might be that you need to resave the products?
What happens if you make a new Parent category and a new Subcategory, and then assign a product to both?

Here are my customizer settings:
http://a.mikey.link/fiRQpx

When I have those settings saved, I can see all Categories and Subcategories when navigating the Shop in Storefront.

Thread Starter Mintal
(@mintal)

4 years ago

Hello!

I tried to resave the products, but still the same.
If I assign the test product to both, it is working fine. If I assign only to SUB, it doesn’t work. In 3.2.6 version it wasn’t problem.
Thread Starter Mintal
(@mintal)

4 years ago
I’ve made a printscreen of actual test site category structure: https://prnt.sc/jg3o30

You can see, that there’s a category with name “Doplnky” and there are 0 products in it but it is working: http://gastrocenter.sk/test/kategoria-produktu/gastro-doplnky/
- This reply was modified 4 years ago by Mintal.

Viewing 6 replies - 1 through 6 (of 6 total)

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