ian2020
Forum Replies Created
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Forum: Plugins
In reply to: [Monek Checkout] Greyed outHi
If a customer does not complete payment and is directed to the order-pay page, this page does not work with blocks and therefore Monek fails to load
There is no dedicated Gutenberg block for the
order-paypage because WooCommerce has not yet converted this specific endpoint into a block-based experience.regards
ian
Forum: Plugins
In reply to: [Monek Checkout] Greyed outHi
The order notes do not show the customer reference
We just had to refund a transaction because we could not identify the order
no name, no order id, just an amount that doesn’t match any order
my client also informs me that every AMEX order is being declined now
in the old portal we could see why a transaction was declined, and indeed what security checks it had passed
regards
ian
Forum: Plugins
In reply to: [Monek Checkout] Greyed outMy client just pointed out to me that when he used PayPal for the google pay and apple pay transactions be got all the information
Forum: Plugins
In reply to: [Monek Checkout] Greyed outHi.
Thank you for your reply
i would like to point out though that in the portal transactions summary and details pages there’s nothing to identify the customer apart from a time and amount
isn’t it possible to at least use the WooCommerce order ID?
regards
ian
Forum: Plugins
In reply to: [Monek Checkout] Greyed outHi
one more little problem is that in the portal, transaction screen
the name of the customer doesn’t show when paid by apple pay
Also just realised the customer name just says ‘No Name’ in the transactions details page
can something be done about this quickly as it makes it difficult to reconcile orders
regards
ian
- This reply was modified 1 week ago by ian2020.
Forum: Plugins
In reply to: [Monek Checkout] Greyed outHI.
I tested the Checkout using apple pay
The thank you page says i paid with Paypal
The order confirmation emails to vendor an d customer both say i paid with Paypal
The order details in woocommerce says paypal
but the order notes in woocommerce refers to ‘express payment’
The transaction appears in the Monek portal transactions list so that’s good – but it just says card payment though with no reference to apple pay.
would you like to see screenshots?
I have client and customers complaining – did anyone test this plugin before it was launched?
regards
ian
Forum: Plugins
In reply to: [Monek Checkout] Greyed outHi. Thanks. I have now found a way to get the blocks working on my checkout page and have updated the plugin successfully.
The express checkout area only shows apple pay.
Is there an option to have google pay as well?
regards
ian
Forum: Plugins
In reply to: [Monek Checkout] Greyed outHi.
Tried this on a staging site
looks like some of the other plugins don’t yet support the woocommerce blocks
the page editor is advising me to switch to classic checkout
regards
ian
Forum: Plugins
In reply to: [Monek Checkout] Greyed outHi
thanks for your reply
i did switch to blocks and this didn’t make any difference
regards
ian
Hi. Yes that’s correct
thanks – updated and sent test email
still the same problem
regards
ianthanks – here you go
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