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Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter hhai4t34

    (@hhai4t34)

    I disconnected my GMC and Google accounts to start over but still failed to create a google ads account

    Thread Starter hhai4t34

    (@hhai4t34)

    I still haven’t been able to fix this problem when creating an advertising account at Google listing and ads

    And I have a log like this

    2023-12-28T12:42:16+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::get_merchant_accounts Client error: GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 404 Not Found response:
    {"statusCode":404,"error":"Not Found","message":"No site token available for google-mc"}
    
    2023-12-28T12:43:20+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 5319157786. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: hhai.4t38@gmail.com",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 5319157786. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: hhai.4t38@gmail.com",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-12-28T12:44:39+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-ads/v14/customers:listAccessibleCustomers resulted in a 401 Unauthorized response:
    {
      "error": {
        "code": 401,
        "message": "Request is missing required authentication credential. Expected OAuth 2  (truncated...)
    
    2023-12-28T12:45:52+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::get_account_details {
        "message": "The caller does not have permission",
        "code": 7,
        "status": "PERMISSION_DENIED",
        "details": [
            {
                "@type": "type.googleapis.com\/google.ads.googleads.v14.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "authorizationError": "CUSTOMER_NOT_ENABLED"
                        },
                        "message": "The customer account can't be accessed because it is not yet enabled or has been deactivated."
                    }
                ],
                "requestId": "EGf6K8TwS1TdbOKP-tDsjw"
            }
        ]
    }
    2023-12-28T12:46:58+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-28T12:47:11+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-28T12:49:28+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-28T12:49:35+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-28T12:49:54+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    • This reply was modified 2 years, 5 months ago by hhai4t34.
    Thread Starter hhai4t34

    (@hhai4t34)

    Yes, I used another email to create an account for the website https://maylockhi.tiepthitute.com/. After doing all of the above and waiting about 30 minutes, I still cannot create a Google Ads account. I also tried using multiple websites and emails to create Google Ads accounts in listings and ads during multiple times of the day. Sometimes it’s successful, but sometimes it’s not. So I don’t know where this problem comes from, because my site is almost similar

    Thread Starter hhai4t34

    (@hhai4t34)

    I’ve done all of the above but still can’t create a Google account. I kept the listing and ads in step 4 for a while and after returning, I could create a new Google Ads account. However, another website of mine also has the same problem of not being able to create a Google Ads account like this website. I also repeated the above steps but no longer successful

    Thread Starter hhai4t34

    (@hhai4t34)

    There are 2 logs of google listing and ads. Can you check it for me?

    2023-12-18T10:53:34+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 5316410841. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: dosm.thienphuoctravel@gmail.com",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 5316410841. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: dosm.thienphuoctravel@gmail.com",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-12-18T10:56:06+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-ads/v14/customers:listAccessibleCustomers resulted in a 401 Unauthorized response:
    {
      "error": {
        "code": 401,
        "message": "Request is missing required authentication credential. Expected OAuth 2  (truncated...)
    
    2023-12-18T10:56:40+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::get_account_details {
        "message": "The caller does not have permission",
        "code": 7,
        "status": "PERMISSION_DENIED",
        "details": [
            {
                "@type": "type.googleapis.com\/google.ads.googleads.v14.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "authorizationError": "CUSTOMER_NOT_ENABLED"
                        },
                        "message": "The customer account can't be accessed because it is not yet enabled or has been deactivated."
                    }
                ],
                "requestId": "z-P1ME2Nn15Rild2TnOuQA"
            }
        ]
    }
    2023-12-18T10:56:53+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-18T10:57:02+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-18T11:07:32+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::get_account_details {
        "message": "The caller does not have permission",
        "code": 7,
        "status": "PERMISSION_DENIED",
        "details": [
            {
                "@type": "type.googleapis.com\/google.ads.googleads.v14.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "authorizationError": "CUSTOMER_NOT_ENABLED"
                        },
                        "message": "The customer account can't be accessed because it is not yet enabled or has been deactivated."
                    }
                ],
                "requestId": "zfsKOpqT0Rfv_IdnV62Egw"
            }
        ]
    }
    2023-12-18T11:07:37+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-18T11:14:16+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::get_account_details {
        "message": "The caller does not have permission",
        "code": 7,
        "status": "PERMISSION_DENIED",
        "details": [
            {
                "@type": "type.googleapis.com\/google.ads.googleads.v14.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "authorizationError": "CUSTOMER_NOT_ENABLED"
                        },
                        "message": "The customer account can't be accessed because it is not yet enabled or has been deactivated."
                    }
                ],
                "requestId": "EQwqwMp17Hgc-iJlty8I9w"
            }
        ]
    }
    2023-12-18T11:14:22+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    2023-12-19T01:48:15+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::get_account_details {
        "message": "The caller does not have permission",
        "code": 7,
        "status": "PERMISSION_DENIED",
        "details": [
            {
                "@type": "type.googleapis.com\/google.ads.googleads.v14.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "authorizationError": "CUSTOMER_NOT_ENABLED"
                        },
                        "message": "The customer account can't be accessed because it is not yet enabled or has been deactivated."
                    }
                ],
                "requestId": "x9JDwdRbPkWQSLCWsb-Khg"
            }
        ]
    }
    2023-12-19T01:48:19+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-19T01:49:15+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    
    2023-12-19T01:52:44+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/VN/create-customer resulted in a 400 Bad Request response:
    {"statusCode":400,"error":"Bad Request","message":"Unable to create customer account"}
    Thread Starter hhai4t34

    (@hhai4t34)

    There is a message like this “Unable to create Google Ads account. Please try again later” when I create a new Google Ads account. Then when I refresh the page, it automatically connect to account 0.

Viewing 6 replies - 1 through 6 (of 6 total)