Héctor.G
Forum Replies Created
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Hi there,
Have you tried if this still happening with only Gift Cards & WooCommerce active?
But it sounds like it could be related entirely to the payment method you are using.
Sometimes, the payment method automatically changes the order status twice in a row at the same time, which causes our Gift cards to duplicate.
Have you been able to reproduce the issue with a default WooCommerce payment method such as a bank transfer?
Please, let us know.
Have a nice day!Hi there,
Thank you for contacting us!I have checked both links and in the variable, the product, even the HTML of the button is not being loaded.
Unfortunately, there’s not much we can do about it, it seems that the button is getting wholly blocked, but we use default WooCommerce methods (hooks) to show the button on the product pages.
Since your simple products are working, but not in variable ones, indeed it seems that the structure of the page is different (which shouldn’t be).
I recommend contacting the support theme to see if they can do anything, maybe give you a custom code to avoid this from happening, or avoid the product customization in any way.
Please, let us know any news!
Have a nice day.Hi there,
Thank you for contacting us!That deprecated message would be solved for the next plugin version, but it’s just a warning, it should not cause any errors at all.
It appears on your site because you have the debug enabled:
define( 'WP_DEBUG_DISPLAY', true );If you disable it, the error won’t appear, but as I said, that should not be causing any errors. Please take into account that the 6.2 version is the current WordPress version, so it is not something that is out of date.
There’s nothing we can do about the error as it will be solved in the next plugin version. We are not yet ready to release it, but I think it would be out the next week or perhaps a little more.
Thanks for your patience!Please, let us know any news.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Wishlist] YITH Wishlist QUICK VIEW RemovalHi there,
Do you mean the “View your wishlist” link that appears once the product is added to the wishlist?
If so, you can use the following CSS:.yith-wcwl-wishlistaddedbrowse a{ display: none; }You have to paste it into Appearance > Customize > Additional CSS.
If you did not mean that link, please explain it a bit more because I could not find any other “quick view” button or anything like that on your site.Have a nice day!
Forum: Plugins
In reply to: [YITH WooCommerce Wishlist] critical errorHi there!
I could check the logs you sent, it seems that our plugin triggers the error when trying to print a WooCommerce notice.Do you have WooCommerce by default? I mean, do you have it customized in any way? Since that should not be happening.
Could you tell us how we could try to reproduce this issue?
We need to follow the exact steps to trigger the error because I tried it in my local environment with both plugins’ latest versions and it works fine.Please, let us know.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Elementor Pro not working with YITH AffiliatesHello there,
Unfortunately there’s not much we can do from here to help you. We can give you some guidance to try solve the issue.
If you do not see any error, then you can check if it’s caused by a third plugin or your theme.
To check that you need to deactivate the theme (change it for a default one like twenty-twenty), and if the issue continues, start deactivating plugins 1by1 until you find the one causing this.The plugin should be working fine with Elementor, so I guess the issue is fired within the files of another plugin or something similar.
If you manage to find any error, send it to us so we can check it.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Add custom field to payment pageHi there,
Thank you for your reply, unfortunately, there’s nothing we can do about it. It belongs to the premium version of the plugin and is one of the features included in the version precisely as a call to buy it, but I understand what you are saying.
Please, let us know if there’s anything else we can help you with.
Have a nice day!Hello!
Our plugin works well with Elementor, I tried the newest versions in my local environment and it worked fine with the Elements shown in the above image.
But, I only had installed WooCommerce, Elementor (both premium and free) and our Zoom plugin, so if using a default theme the problem is not solved, it could be related to a third plugin causing any kind of interference, maybe customizing the HTML of the gallery or the product page.
Please, let us know any news.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Elementor Pro not working with YITH AffiliatesHi there,
Thank you for contacting us!
Have you seen any error in the console, or maybe in the Status of WooCommerce?
If you go to WooCommerce > Status > Logs, and search for the date when the error happened, do you see anything you can share with us here?
Do you have the plugin updated to the latest version?
Please, let us know.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Add custom field to payment pageHi there,
Thank you for contacting us!
Modifying the registration form, or the fields that you show in the affiliate profile is a feature not included in the free version of the plugin.
Thanks for your comprehension.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Dashboard inside My Account pageHi there,
Thank you for contacting us!
Have you tried regenerating your permalinks?
You have to go to Settings > Permalinks and just click on the “Save” button, this should solve the issue.
Please, let us know.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Affiliate not registering comissionHi there,
Thank you for contacting us!
I have checked the link and I can see the cookie was correctly created, so the commission should generate correctly.
Once the site is visited with an affiliate link, a browser cookie is created storing the data of the affiliate, so if that cookie exists at the moment of the checkout, the commission will generate.Since on your site the cookie is there, the error seems to be with the checkout process.
My suggestion is to try this without any other plugin but Woocommerce and Affiliates, to see which one could be causing the issue. Probably a plugin that works on the checkout page.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Gift Cards] Issue with imagesHi there,
Thank you for contacting us!This video was created using the premium version of the plugin, in the free version it works a bit differently.
You cannot assign images to categories directly when editing the image category, instead, you need to assign each image directly in the media gallery, one by one. When editing each image you will see a field to write there the gift card image category. By doing that, that image will belong to that category, and you can do it with more than one.
Hope it helps!
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Calculate commissions permanentlyHi there,
Thank you for contacting us!This feature you are talking about is only in the premium version of the plugin, you cannot do it using the free version.
Have a nice day!Forum: Plugins
In reply to: [YITH WooCommerce Affiliates] Commission can’t more than Rp1,000,000Hi there,
Thank you for contacting us!Indeed there’s a limitation on how this value is stored.
The plugin is not yet prepared for a multicurrency behaviour, so in this case, the limitation is enough.If you want to bypass this, you will need to change that value in the database:
amount double(9,3) NOT NULL DEFAULT 0You can find it in the ‘yith_commissions’ table on your database.
You need to change the type of the row, to a BIGINT for example, that can manage 20 digits.
Have a nice day!