harthur90's Replies - page 10

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Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Active Campaign sync error

harthur90
(@harthur90)

3 years, 12 months ago

Hi @zeko5851, Thanks for your message

Unfortunately we don’t offer support for third party integrations here.

This forum is dedicated with WordPress issues while using our plugin.

You can check https://help.hubspot.com/

or try https://www.activecampaign.com/contact

Best regards

I’ll close this issue.

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Newer Plugin causing error when fields empty
harthur90
(@harthur90)

4 years ago
@brandon-c do you need to have those hidden fields populated exactly at the submission event?

I was able to populated/change an input at the OnFormReady event like this
```
<script> window.addEventListener('message', event => {
if (event.data.type === 'hsFormCallback' && event.data.eventName === 'onFormReady') {
	var form = event.target.document.querySelector("#hs-form-iframe-0").contentDocument.querySelector(<code>#hsForm_${event.data.id}</code>);
	var input = form.querySelector('input[name="firstname"]');
	input.value = 'Fred' ;
}}); </script>
```
;

#hs-form-iframe-0 will be your first Form Iframe on the page, so if you have multiple forms you may need to change this

Edit: In the above example you have access to the form element, so you should be able to attach an event handler for the submit event;

Let me know if this helps
- This reply was modified 4 years ago by harthur90.
- This reply was modified 4 years ago by harthur90.
- This reply was modified 4 years ago by harthur90. Reason: typo
- This reply was modified 4 years ago by harthur90.
Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Newer Plugin causing error when fields empty

harthur90
(@harthur90)

4 years ago

Hi @brandon-c , Could you send me at least one form where you are facing this problem?

I need this information to better understand the problem

Best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Can’t sign in + leads don’t save

harthur90
(@harthur90)

4 years ago

Hi @mstudioil , thanks for your reply

Could you send me the page where you are facing the issue?

Best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] non-Hubspot form duplicating last name in first name field

harthur90
(@harthur90)

4 years ago

Hi @ph429, Thanks for your message

Could you point me to the page where this is happening?

Best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Can’t sign in + leads don’t save

harthur90
(@harthur90)

4 years ago

Hi @mstudioil, thanks for your message

Currently Hubspot is on its week of rest so there may be delays on investigating your issues.

In the meantime I would suggest you the following:
* Try in a different browser ( we are currently investigating an issue with Firefox latest version that can cause a Sign-in loop)
* Revert to a previous version of the plugin

Let me know if this helps for now, best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Newer Plugin causing error when fields empty

harthur90
(@harthur90)

4 years ago

Hi @brandon-c, thanks for your message

We don’t use users credentials to access their sites

But if you could send your form id to wordpress-support-groups@hubspot.com we can recreate it on our side

Currently HubSpot is on its Week of rest, so there may be a delay

Best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Newer Plugin causing error when fields empty

harthur90
(@harthur90)

4 years ago

No problem at all

Are you using elementor? We are currently investigating a issue with shortcodes + elementor.

Also I am still able to get the form id if you provide me with the page so I can test it on my Dev site

Best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Newer Plugin causing error when fields empty

harthur90
(@harthur90)

4 years ago

Hi @brandon-c , thanks for your message

Could you point me to the page/form you are having the issues?

Best Regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Betheme & HubSpot conflict ( X-Frame-Options )

harthur90
(@harthur90)

4 years ago

Hi @erojiraiya and @magefix

We identified the problem as being a incorrect affiliate link being set by Betheme, they will update on their next release.

As a workaround for now, if you disable the theme and then connect your Site to HubSpot through our plugin, you can then re-activated the Betheme and the Hubspot plugin should be working

Best Regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Betheme & HubSpot conflict ( X-Frame-Options )

harthur90
(@harthur90)

4 years ago

Hi @erojiraiya

Could you confirm if when Betheme is not active the plugin works?

Also could you send a HAR file to wordpress-support-groups@hubspot.com

Best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Unable to load Hubspot form in pop-up using WordPress

harthur90
(@harthur90)

4 years ago

Hi @afeefuddin9

Its been a while since we last heard from you. I’ll close this issue but feel free to re-open it if needed.

Best Regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Contact Form loads 2 extra forms

harthur90
(@harthur90)

4 years ago

We’ll work on a solution and let you know once its fixed.

Thanks for all the information provided

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Popup Issue

harthur90
(@harthur90)

4 years ago

Hi @kellyhba Thanks for your message,
Could you share the url where the problem is happening?

Are you using Elementor?

Best regards

Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Contact Form loads 2 extra forms
harthur90
(@harthur90)

4 years ago
Hi @mad2kx , can you send us a email at wordpress-support-groups@hubspot.com so we can send you the older version of the plugin

@support5d Thanks for all the detailed investigation you did! I’ve also come into the same conclusion. I believe if you add a surround logic to the javascript it may fix the problem
```
return '
<script>
window.hsFormsOnReady = window.hsFormsOnReady || [];
window.hsFormsOnReady.push(()=>{
	var element = document.querySelector("#hbspt-form-' . $form_div_uuid . '");
	if(element){
		hbspt.forms.create({
			portalId: ' . $portal_id . ',
			formId: "' . $id . '",
			target: "#hbspt-form-' . $form_div_uuid . '",
			region: "' . $hublet . '",
			' . LeadinFilters::get_leadin_forms_payload() . '
		});
	}
});
</script>
<div class="hbspt-form" id="hbspt-form-' . $form_div_uuid . '"></div>';
```
Could you try this as a permanent solution so I can add to our plugin?

Best regards
- This reply was modified 4 years ago by harthur90. Reason: code format

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