harthur90
Forum Replies Created
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Thanks @jonaslagneryd
We are working to get a new version released that might solve the issue.
Or the network tab
Thanks @jonaslagneryd
Could you copy any message that appears on the console when you try to access the plugin pages?
And if possible could you upload a screenshot of the problem?
Best regards
Hi @jonaslagneryd I am trying to get more information on the problem
Can you confirm that you cleared your cache and cookies and the error persisted?
Hi, @pnilz could you provide us with some screenshots of the plugin along with messages displayed at the console
If cleaning your cache/cookies and Resetting and Re-installing the plugin did not work for you we suggest to use another browser at this moment while we figure out the problem.
Best Regards
I was unable to reproduce your problem using the Plugin version 8.4.465. at Firefox version 96.0.1.
Can you try the following:
* Clean your cache/cookies
* Reset and Re-install the pluginIf this don’t work, can you submit a screenshot along with any messages you see at the console so we can have a deeper look. In the meanwhile we suggest that you use another browser.
Best regards
Hi, looks like this thread has been inactive for a while. Marking at resolved now, let me know if you have any further issues.
Hi, looks like this thread has been inactive for a while. Marking at resolved now, let me know if you have any further issues.
Hi, @green07
Have you tried the steps mentioned at this elementor guide https://elementor.com/help/hubspot-elementor-integration/
If you need to map particular fields, unfortunately this can only be done by using 3rd party plugins at this moment.
You may want to give a look at those
https://wordpress.org/plugins/uncanny-automator/
https://wordpress.org/plugins/automatorwp/Hi @developeratworx ,
To connect or disconnect a Hubspot portal you’ll need admin privileges. After the portal has been connected you should be able to use the plugin as a non-admin user without a problem
If this was helpful, it would mean an awful lot to us if you could leave a review.
Hello @capoan,
To better understand your problem, let me first explain how our plugin saves information related to your HubSpot account and portal.
Once you signed in and connect your wordpress site to hubspot we store the needed information at WP options table – meaning that even if you sign-out, or even manually clear your Hubspot cookies your wordpress site would still be connected.
Now which situation better describe the problem you are facing:
A. Forms submissions are not appearing at HubSpot
B. Forms submissions are appearing at HubSpot but the information is wrong/incorrectly mapped/and then i would like to ask you to do the following respectively
A. After you reset and reconnect Hubspot plugin, take a snapshot of your current WP options, by going to wp-admin/options.php and looking for parameters with ‘leadin_’ as a prefix. If you encounter the problem again, check to see if the values have changed. It could be some 3rd party plugin is changing your portalId for example, which would cause the HubSpot plugin to stop working.
B. Check to see if any of those 3rd party plugins that are mapping form fields are up-to-date, or attempt to do the mapping directly through HubSpot.
Please contact us if the problem persists or you experiment any other issue.