harriswong
Forum Replies Created
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Hi @timthefoolman, thank you for sharing the steps. I am trying to reproduce the issue you are seeing, can you help us verify a few things, please?
You mentioned you are using a “4″x7″ envelope size”. Below is a screenshot of the WooCommerce Shipping plugin where I tried to print a USPS international label using a 6 x 6.125 x 0.25 inches envelope.
- Can you help us verify if you are selecting “Envelope” there please?
- Can you let us know what length, width and height you are using for your dimensions (in inches) please?
- What is the weight you have there please (in oz)?
- Can you verify if your “Ship to” address is verified please?
- When you click “Get shipping rates” with the weight you provided, you should be able to see “USPS – First Class Mail International” under “Shipping services”. If not, can you share what services you are seeing there? The shipping services here should be for “envelope”.
Thank you.
Hi @brandonyoundt,
Thank you for helping us look into the issue you are experiencing. Can you please verify that the “Customs” area is not missing any required fields please (no red borders). https://snipboard.io/x2OpzX.jpg
Please do not screenshot your AES/ITN or any private information here.
Forum: Reviews
In reply to: [WooCommerce Tax (formerly WooCommerce Shipping & Tax)] Plugin settingsHi there,
WooCommerce Shipping & Tax uses the same tab you found.
wp-admin/admin.php?page=wc-settings&tab=tax. Here is our documentation on how to set up the automated tax feature provided by WooCommerce Shipping & Tax. Hope this helps!Hi there,
I just tried on a test site and I can see tax calculated between 2 California states. Can you try your addresses on https://www.taxjar.com/sales-tax-calculator and see if you are receiving the tax rate you anticipated please?
Hi there,
Is this a similar issue reported here https://github.com/woocommerce/woocommerce/issues/34722? This is fixed in WooCommerce 7.1.
Thanks,
Harris@babylon1999, @rainfallnixfig, @xue28 Thank you for your help! I can help respond to this thread.
Hi @sgumby,
Thanks for posting on the support forum. I am Harris, one of the contributors to the WooCommerce Shipping & Tax plugin. I understand you have a question: “When will this plugin be updated?”. Looking at our open source repository (https://github.com/Automattic/woocommerce-services), there are no new changes introduced since Aug 3rd. So there won’t be a release until we see new changes.
In your original post, you had another question: “Will this plugin ever be updated to work with the current version of WooCommerce and WordPress?”. Yes. We will update the “Tested up to”. I created an issue here: https://github.com/Automattic/woocommerce-services/issues/2583.
Once the above is completed, we will release a new version. Stay tuned!
Take care.
Hi! Do you have JetPack enabled? If you go to
wp-admin/admin.php?page=wc-status&tab=connect, does it say that “Automated Taxes” is enabled?Hi there,
There should be a vertical ellipsis on the right side of the label: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#reprint-shipping-labels-or-request-refund
If you requested a refund, the label will say “refund requested” and the ellipsis won’t be available.
Hi there, thanks for reaching out. We recently made a change to adjust the resolution of the label due to this issue https://github.com/Automattic/woocommerce-services/issues/2256.
Some labels were blurry when printing off from label devices. We believed the issue was related to how our PDFs are generated under 72 dpi. As a result, we adjusted the width and length to scale up 300 dpi, which would provide a higher resolution label.
I opened a ticket for you in our GitHub repository. https://github.com/Automattic/woocommerce-services/issues/2505
Hi,
“WooCommerce Shipping & Tax” calculates tax based on the store’s tax nexus (https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-tax/). When “WooCommerce Shipping & Tax” calculate tax using “automated tax”, it will find the tax rate from the store address to the shipping address, and then create an entry in the standard table.
Hope this helps!
HarrisHi, please check under WooCommerce > Settings > General and see if “Enable Taxes” is checked.
Here is the documentation on how to setup automated tax in WooCommerce Shipping & Tax: https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-tax/
Hi @buddyfix,
Thanks for reaching out. If you are using WooCommerce Automated Tax, can you help verify a few settings in your setup please?
1. Go to WooCommerce > Settings > General Options, make sure “Enable taxes” is checked.
2. Go to WooCommerce > Settings > Tax, make sure “Automated taxes” is set to “Enabled Automated Tax”
3. Go to WooCommerce > Settings > Tax > Standard Rates, do you have any custom tax rules?Thanks for providing the log. I took a look at this and this is not a malware.
Here is what I did:
I downloaded WooCommerce Services 1.24.0 and opened up the first file mentioned above in your log:
CLEARED: Cleared suspicious malware from file: ./wp-content/plugins/woocommerce-services/dist/chunks/moment-locale-fo.d245a22f5673eac50fd0.min.js Details: php.malware.obfuscated.022To make it easier for us to see the content of the
moment-locale-fo.d245a22f5673eac50fd0.min.js, I pasted the file on GitHub: https://gist.github.com/harriswong/65b6b0aea581f6af707a0a39659348f2/revisionsThe report said that there is a
Details: php.malware.obfuscated.022. I looked through this file and I can’t find any PHP code but JavaScript. I do, however, notice there are some unicodes. They are in the form of\x<hexcode><hexcode>. Maybe these characters are causing false positives on your system?These are all the unicodes in the file:
\xed\xe1\xfd\xf3\xed\xe1\xfd\xf3\xed\xe1\xfd\xf3\xcd\xcd\xcd\xe1\xed\xf0\xed\xf0\xe1\xed\xed\xe1\xf0\xe1\xf0\xe1\xe1, they represent these accented characters for this locale languagefo.íáýóíáýóíáýóÍÍÍáíðíðáííáðáðáá.These files are not malwares.
To prevent false positives, there are a couple of things you can do on your system:
1. Make sure the WooCommerce Service 1.24.0 file you downloaded is not corrupted and have not been modified by other parties. You can do this by downloading from https://downloads.wordpress.org/plugin/woocommerce-services.1.24.0.zip or from the WordPress plugin page.
2. Make sure your virus scanner (or that malware scanning/reporting tool) is up to date so that it reduce the chance of reporting false positives.I hope this helps, and thank you for the report. I am resolving this issue. Please feel free to let us know if you have other questions.
