Hi there, thanks for reaching out. We recently made a change to adjust the resolution of the label due to this issue https://github.com/Automattic/woocommerce-services/issues/2256.
Some labels were blurry when printing off from label devices. We believed the issue was related to how our PDFs are generated under 72 dpi. As a result, we adjusted the width and length to scale up 300 dpi, which would provide a higher resolution label.
I opened a ticket for you in our GitHub repository. https://github.com/Automattic/woocommerce-services/issues/2505
Same issue here. The current workaround is to set the page size to “Fit” or “Shrink oversized pages” in the File > Print window.
When looking at the label PDF document properties, the labels have a page size of 35.42″x45.83″.
To confirm my hunch, I created a blank page in Photoshop using these dimensions of 35.42″x45.83″ and set the dpi to 72dpi. I then resized the document (Image > Image Resize) and changed the resolution to 300 dpi and unchecked “Resample Image”. The result is 8.5″x11″ at 300 dpi. This confirms that 35.42″x45.83″ is 8.5″x11″ — the DPI just needs to be changed.
I wonder if the solution is to set the correct DPI when the label is generated?
This is still broken for me. I created a shipping label today after the plugin was fully updated. But I get the upscaled label instead. I don’t see any place to select “fit” or “shrink.” I don’t see any page size settings at all other than choose 4×6, Legal, or Letter size.
Help please!!
Assuming you’re printing your labels from within Adobe Acrobat, the “Fit” or “Shrink oversized pages” option can be found in the print dialog box under File > Print.
I figured it out, but I couldn’t even get to the Adobe Acrobat step to do what you suggest. I couldn’t get the whole label out of Chrome to even print it as a PDF. If there’s a way to save it directly as a PDF, I’m not aware of that either.
I was eventually able to find the “fit” settings deep in the print settings of Chrome on that print preview page. After that, the label printed fine. It was a bit blurry, though, so whatever the devs thought they did here to fix the blurriness, it didn’t work.
@ben4567894313148 I’m using Firefox since it allows me to set the default action of what to do with PDF files. I have it set to automatically open in Acrobat. I have not found such a setting yet in Chrome.
@harriswong is there any update on this?
Hi y’all!
We have just deployed a fix for the issue. Shipping labels should no longer be cut off when leaving the printing default on.
If anything still does not seem right, please let us know. Thank you for your patience and have a great day!
