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Forum: Plugins
In reply to: [Meta for WooCommerce] Synced from the Attributes tab.Thanks for checking. Could you please provide screenshots for the following:
- the attributes tab under product data
- the attribute mapping under Marketing -> Facebook
- any brand configuration you may have for the product, e.g. the Woocommerce brand management feature which has been mentioned
I’m trying to reproduce the locked fields and seeing the above screenshots could make it easier to spot what could be leading to the field getting locked.
Hi, could you please share the following info of the problematic products, which will help with the investigation:
- Meta Catalog id
- WooCommerce Product id
- Whether the product has an SKU on WooCommerce, and what’s the SKU if provided
- Screenshot where the product is marked as Out of Stock
Forum: Plugins
In reply to: [Meta for WooCommerce] Synced from the Attributes tab.Could you check the following:
- Under “Product data” section -> “Attributes” tab, is there’s an attribute called brand? if so it will lock the brand field under the “Facebook” tab. You can unlock this field by removing the brand attribute from the “Attributes” tab.
- If there’s no “Brand” attribute, can you go to “Marketing” -> “Facebook” -> “Attribute Mapping”, and see if there’s a WooCommerce attribute mapped to the Meta attribute “Brand”? If this attribute is selected in the product data, it will also lock the Brand field. Removing the mapped attribute will unlock it.
Forum: Plugins
In reply to: [Meta for WooCommerce] Synced from the Attributes tab.Hi, you can configure the brand of a product on WooCommerce by going to the “Edit Product” page -> “Product Data” section -> “Facebook” tab -> “Brand” field. The product data (including the brand) will be synced to Facebook Commerce Manager.
Viewing 4 replies - 1 through 4 (of 4 total)