gsamsmith

Hi there,

We can help resolve that with you no problem. Typically when we hear things like that are happening, it tends to be a JavaScript conflict with another plugin. I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

Thanks!

Hi there,

It appears We’ve assisted you with this issue in Priority support, and the fix for this will be in the next release.

If you need any further assistance, please feel free to reach out through Priority Support.

Thanks!

Hi there,

Yes, the Stripe payment gateway can be used in test mode.

In order to receive the communication back from Stripe that the donation went through and mark the donation as “Complete” be sure to configure your webhook in the backend of Stripe.

Here is a link to our documentation on this:
https://givewp.com/documentation/add-ons/recurring-donations/supported-payment-gateways/stripe/

Have a great rest of your day.

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

We’d be happy to help get this licensing issue figured out for you.

We’re unable to assist with any of our paid products through this forum, but if you could email our customer success team at customers@givewp.com, we’ll get this all sorted out.

Thanks.

Hi there,

Happy to help out here.

If I understand correctly, mail sends from your WordPress installation when you input the first email address, but not when you’re using a new admin email address.

If so, we’ve written an awesome article that helps troubleshoot common email issues here:
https://givewp.com/documentation/core/frequent-troubleshooting-issues/troubleshooting-common-email-problems/

This article walks you through confirming that the emails are being sent and then provides further steps once you’ve isolated the issue.

Have a great day!

Hi there,

While this isn’t something that’s available with Give out of the box, this is something that could be achieved through custom development.

Here is a jQuery code snippet that we’ve used to mark other checkboxes as checked by default as a great place to start:
https://github.com/impress-org/give-snippet-library/blob/master/add-on-snippets/tributes/default-tributes-to-yes.php

I’ve made some tweaks to it as an example that should get you what you’re after:

/**
 *  Default the anonymous selection to "checked"
 *
 */

function my_give_anonymous_by_default()
{ ?>
    <script>
        jQuery("input[name=give_anonymous_donation][value='1']").prop("checked", true);
    </script>

<?php }
add_action('give_donation_form_after_submit', 'my_give_anonymous_by_default');

We strongly recommend you try this first in a staging or local development environment to ensure compatibility.

Please note that this code snippet is provided as an example of how you can extend Give with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

Have a great rest of your day.

• This reply was modified 6 years, 10 months ago by gsamsmith.