gatorsergeig
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Site restore with Hostgator, part working, part not displayingGreetings loaner02!
I am sorry to hear that you have been having this unfortunate difficulty with your website content. I am reaching out on behalf of HostGator to offer our help in resolving this situation any way that we can.
We have gone ahead and sent an update to you via email offering our assistance and some helpful information.
In case you ever want to start a conversation with our Customer Service team, you can also send an email to feedback@hostgator.com.
We look forward to the opportunity to help!
Hello Glen,
My name is Sergei from HostGator. I regret to hear that you are having trouble getting switched over to our hosting, and I’m happy to assist with this process.
If you are having us migrate your content for you, then once we are done the only remaining step you will need to take is to check that the migration was completed successfully using the preview methods that we will offer you, and if everything is in order you can change your name servers at Godaddy to point to us. This will keep the domain of your WordPress site the same.
We do apologize if the migration request has not been updated just yet. We would never ignore your request, but we do address these in the order they are received, and so it might take some time to get an update on the progress. We are very sorry for this, and we value your time greatly so we work on these requests as quickly as we possibly can. I have included some extra information for you regarding our migration process, if you are interesting in learning more:
HostGator Website Transfers
http://support.hostgator.com/articles/hosting-guide/website-transfers/hostgator-website-transfersIf you would prefer to move your content on your own, we have an article that can help you with that process.
Moving WordPress, How to Move
http://support.hostgator.com/articles/specialized-help/technical/wordpress/moving-wordpress-how-to-moveAs we can only provide general advice on these forums, please feel free to contact HostGator management by sending an email to feedback@hostgator.com so we can communicate over a verified channel if you have any account specific concerns.
Thank you for choosing us, and we hope you have an excellent rest of your week!
Forum: Fixing WordPress
In reply to: ERR_EMPTY_RESPONSE messageHi la2thornton!
We have a helpful article in our knowledge-base that describes the correct procedure for using Quickinstall to install WordPress on your domain:
How to Install WordPress
http://support.hostgator.com/articles/how-to-install-wordpressIf the instructions above are not working for you, we have also sent an email to reach out and allow you directly contact our department. Please let us know of the details of any errors or difficulties and we will be happy to further help get you up and running. If you do not see a recent email from us, you can also open a line of contact with us by emailing feedback@hostgator.com – please add ATTN: Sergei or something similar so I can get back to you right away.
Thank you for your time and we hope you have a wonderful rest of your day!
Kind regards,
Sergei G
Customer Service Manager
HostGator.comForum: Fixing WordPress
In reply to: wp-config.php broken/no backupGreetings carkross1986,
I am glad to see the page is back online, and I reached out to you via email to give you an easy way to resolve any future need to restore data. If you do not have an email from me, please feel free to email feedback@hostgator.com to open a direct line of contact with HostGator management.
All the best,
SergeiForum: Fixing WordPress
In reply to: Password not accepted on loginSalutations terrifivash!
We have reached out offering our assistance in recovering access to your WordPress site. Please check your email for a correspondence from us regarding this concern. We apologize for the troubles you have experienced, and look forward to hearing back from you.
If you do not have an email from us, please email feedback@hostgator.com to contact management directly so we may help get this resolved for you.