ganddser
Forum Replies Created
-
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Stopped WorkingHi,
Please use the ticket system on our website to create a ticket for premium support. You’ll need to provide either your order # or license ID. https://gdenterprises.tawk.help/article/joan-help
This support forum is only for JOAN lite supportForum: Plugins
In reply to: [Jock On Air Now (JOAN)] Role selectorUnfortunately this is NOT currently an option in JOAN lite. We might add this option at some point but no promises and no ETA.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Unable to edit schedule@tastewolves I just logged into your site and was able to edit 1 show. I deleted Show from Sunday and saved it without issue then put it back no problem. Clicked delete, got the confirmation action. Can you clarify what the problem is on this one?
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] JOAN Not displaying on certain browsersThis error has already been fixed
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Unable to edit schedule@tastewolves Needed to rewrite a function, because of WP 5.5 changes.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Unable to edit scheduleThis issue has been fixed in v5.5.6.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Unable to edit scheduleSend us admin access we’ll take a look [support @ganddservices.com]
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Jock on air 5.5.3 remaining bugsYou can now add shows on the site you provided access to. You failed to change your WP time format to 24/hr
See here: https://wordpress.org/plugins/joan/#installation
note: We’re currently experiencing an issue with the widget not showing the correct show in some cases, we’re working on fixing that issue.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Jock on air 5.5.3 remaining bugsQ. A suggestion. Can the image shown on “On Air Now” be underneath the show time, rather than alongside?
A. JOAN expects the image to be at least 250px to 300px wide anything smaller and the time gets aligned left of the image. Try a wider image.
Concern: It seems that shows cannot be deleted in the latest update, and while the full week schedule listing displays correctly, the ‘On Air Now’ does not.
A. This looks like some kind of conflict provide us with temporary admin credentials and we’ll take a look. (Send to: support @ ganddservices.com)
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] JOAN Not displaying on certain browsersThis isn’t the case on our dev site please provide us with a screenshot of your dashboard showing your current settings. You can send it to support @ ganddservices.com. It currently looks like this Screenshot
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] JOAN Not displaying on certain browsersThis article might help to explain what’s really going https://news.thewindowsclub.com/wordpress-5-5-update-breaking-wp-plugins-102282/
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] JOAN Not displaying on certain browsersHi guys we’re working this issue, once you upgrade to WP 5.5 something changes which breaks JOAN we’re close to a fix should be a couple of days. keep on the look out for an update.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Latest WordPress stops Joan editingYes are aware of this conflict we’ll have an update by the weekend. Thank You for reporting this.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] PHP default timezone was changedYou welcome. You should consider switching to JOAN Premium there are lots more features available and coming soon.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Json APII have raised the request with the developers but since it wasn’t in the plans for the current update they’re finishing it won’t be part of this release, but hopefully the next one (no ETA). This is a feature we’ll only add to the premium version of JOAN just so you know.