ganddser
Forum Replies Created
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Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Jock on Air Language fileOnly the premium version offers translation. You’ll find a link to our website on the JOAN Lite settings page.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Jock on Air Language fileThere is no language file included in this version of JOAN.
- This reply was modified 2 years, 8 months ago by ganddser.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Images not ShowingWe’ll fix this issue in our soon to be released update. I don’t have an ETA at this time but it’ll be within the next few days.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Wrong daily scheduleCheck our knowledge Base here. Scroll down to “The widget shows the wrong show for the time of day or is ahead or behind by an hour, how do I fix that?”
If none of the solutions work for you send us temp admin access via our ticket system and we’ll take a look. Be sure to mention the version of JOAN you’re using.
Confirming the error occurs when Woocommerce is active running the latest version.
Solved the issue.
Unfortunately, non of the solutions in this blog post worked. This issue isn’t with the frontend, the front facing page loads normally. The problem is with admin page=wedocs so we can’t update or complete the documentation.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Stuck on joan.5.6.6Maybe older versions ignore whatever is causing the problem and the newest version does not. Unless we look we can’t tell you what exactly is causing the issue.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Stuck on joan.5.6.6Solution?
1. Don’t skip time slots.
2. Make sure all your start and end days match.
3. If your shows go into midnight be sure to end at 11:59 pm and then add the same from midnight.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Stuck on joan.5.6.6There are two possible reasons for this problem.
- You failed to enter an event/show for each hour of the day. For example; if there’s no live host or show between 1 pm & 2 pm on any day, don’t skip it in the schedule. Instead, “TBD” or anything you like for that hour, the same rule applies whether you have a 15 minute, 30 minute or 60 minute window between programming.
- The start day and end day do NOT match. E.g. Your show starts on Sunday but it ends on Monday.
If you’re still having this issue send us a temp login and we’ll fix it for you. support [at] ganddservices dot com
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] JOAN now playingPlease see https://gandenterprisesinc.com/joan/ -> FAQs -> Setup -> The widget shows the wrong show for the time of day, what’s the problem?
Also, see this Article; https://gdenterprises.tawk.help/article/joan-help
If the issue persists. Create a support Ticket from the Knowledge base page. Include your license key or order number and temporary admin credentials of our support providers will take a look and fix the issue.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Problem with add new showSince we don’t know what changes you’d like to make we didn’t make any changes to your current schedule. However, the problem you’re facing is noted below.
This is your current end-of-day schedule for Sunday.
10:00 pm – 10:30 pm: SU
10:30 pm – 11:00 pm: WIP
11:00 pm – 11:30 pm: LP
11:30 pm – 12:00 am: SCRIf you want to add a show at 22:00-23:59. You must delete all of the above.
You must also end the last show of the day at 23:59 and then begin the new day at 00:00 (even if it’s a continuation of the same show) for example Monday: 9:00 pm – 12:00 am: A & A.
Should be Monday: 9:00 pm – 11:59 pm: A & A and then Tuesday: 12:00 am – 3:00 am: ARN and so on.You can’t do this: Tuesday: 9:00 pm to 12:00 am and then Wednesday: 12:00 am to 3:00 am
Must be: Tuesday 9:00 pm to 11:59 pm and then Wednesday: 12:00 am to 3:00 am and so on…
Try it as exampled above and let us know if you’re still having issues.
- This reply was modified 3 years, 7 months ago by ganddser.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Problem with add new showUnfortunately, we didn’t receive the login info. We checked our spam it’s not in there either. Please resend to support (@) ganddservices.com
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Problem with add new showFirst of all, we prefer you don’t add anything directly to the database. Doing so can cause damage. Second, the problem is as we mentioned above. You can send us temp admin login we’ll fix it.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Problem with add new showThis issue occurs when the start day and the end extend to a different day for one show it breaks the widget. For example, you have a show at 12 pm Sunday, but it ends 2 pm Monday. Look through your schedule and clear these up the issue will be fixed. See the sample in the image.