ganddser
Forum Replies Created
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Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Corrupt updateIt seems like there’s an error in your timeline which wasn’t flagged in v5.6.6 but must have been fixed in the newest version and so it’s now being flagged causing your schedule to break. Send us temp admin and will fix it so your schedule won’t break when using the newest version. send to support-at-ganddservices-dot-com
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Version 5.6.8 Plugin IssuesWe’ve updated the readme with more screenshots and updated instructions that will fix the widget issue. IF you follow those instructions and still have issues let us know. We’ll be happy to assist.
Sometimes it’s difficult to spot errors, so look carefully.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Version 5.6.8 Plugin IssuesAfter looking at a users backend we found two issues which caused their widget to not work correctly
The user didn’t set WP time format to military/24 hour clock (H:i)
Their schedule overlapped from one day to the next for example the user had Sunday 10:00 pm – 12 am: “Show Name”
Instead of: Sunday 10:00 pm – 11:59 pm: “Show Name” then Monday 12:00 am – 5:00 am: “Show Name,” even if it’s the same show. JOAN expects the day to end at 11:59 and the new day to begin at 00:00.
Again if you sent us access we’ll check your site, but if you didn’t or you experience this problem with the widget check your time format and go over your schedule.
Since it’s working normal for others and the problem is only for some users the above is the most likely cause.But it’s okay, we’ve made those same mistakes on our test sites too.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Version 5.6.8 Plugin IssuesAnother thing to note, if in creating your schedule you overlap the day the widget will run into the same problem. For example, if you create your schedule like this;
Sunday 10PM – 12AM Quiet music the widget will load in correct timeslots if you do this through your whole schedule the widget may jump a day ahead. (If you created your schedule this way try redoing it according to the below).
You must create your schedule this way (because the day ends at 11:59 PM a new day begins at 00:00 as far as JOAN is concerned)
Sunday 10PM – 11:59PM or Sunday 10PM – Monday 12AM
See our screenshots on the details page. Anyone who sent us login info we’ll redo your schedule for you don’t worry.
This isn’t to say that our initial statement on the cause of the timezone/widget issue is incorrect. It only means that there are two reasons why the problem occurs.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Wrong timezoneHi all
We have found the cause of this issue, working on the solution. We have a temporary fix but it causes WordPress site health to complain, we’d rather find a permanent fix for both issues. We ask for your patience.
Thanks
- This reply was modified 4 years, 1 month ago by ganddser.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Version 5.6.8 Plugin IssuesWe have found the cause of this issue, working on the solution. We have a temporary fix but it cause WordPress to site health complain about timezone, we’d rather find a permanent fix. We ask for your patience.
Thanks
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Wrong timezoneJOAN expects you to use every hour and not skip so you can’t do 6 – 8 then add 10 – whatever, skipping 9 o’clock. Doing so will break the widget, see screenshots 2, 5 and 6. if this isn’t the problem or you feel it’s something else. Please send us temp logins with admin access to your respective backends. To support-at-ganddservices.com
Unfortunately whenever we upgrade the plugins to meet WP requirements it’s always possible something may break. We apologize for the inconvenience in any case. If you do not want to allow us to take a look at your WP backend, you may revert to an earlier working version until we fix the issue.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Version 5.6.8 Plugin IssuesHi We’ll need to look at your backend please send us a temp login to support at ganddservices.com
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] Show “day” of show?Currently the only option to show the day and time is to use the shortcode
[schedule-today]As for centering, the widget inherits it’s CSS from your themes’ main CSS, we didn’t include custom CSS options, maybe it’s something we can look at for a future upgrade.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] After update to 5.6.4 the widget don’t work anymoreYou’re free to try previous versions (https://wordpress.org/plugins/joan/advanced/) just know the plugin is updated for a reason and installing previous versions is not recommended. If however you must try version 5.5.9. You’ll find previous versions on the page noted above.
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] After update to 5.6.4 the widget don’t work anymoreSorry I don’t have a timeline for this, it’s up to the developers. I placed it in their cue (to do).
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] After update to 5.6.4 the widget don’t work anymoreOK, Thanks. We’ll fix this and release an update When it’s done
Forum: Plugins
In reply to: [Jock On Air Now (JOAN)] After update to 5.6.4 the widget don’t work anymoreHi,
What exactly is the problem with the widget? Because it’s work on our staging site.Forum: Plugins
In reply to: [Redux Framework] Version 4.2.9Yes this solution has worked.
Forum: Reviews
In reply to: [Jock On Air Now (JOAN)] Functioning1. Wish you could give privileges to the editor users (Coming soon for JOAN Light, Note this is already included in JOAN Premium).
2. Pictures won’t show up on your menu I thought the plugin was getting silenced. – Please explain the issue clearly, include a screenshot if possible.