forge12marc

Hi @bonaldi,
thanks for reporting the issue. Would it be possible to provide us a duplicator copy of your page via WeTransfer to info@forge12.com so we can check the issue and provide a solution?

Unfortunately we do not have a “Pro”-Version of the SecuPress of the Plugin

Best Regards
Marc

Hello @gromgrom,

Thanks — that registration form is generated by a WordPress plugin we don’t currently support, which is why you’re seeing “captcha failed.” Please share the plugin name + version (and a link), and we’ll evaluate a possible integration.

Hello @stdorsch

Thanks for the detailed bug report and the clear analysis – much appreciated.

You’re absolutely right about the observer feedback loop. We identified the same root cause: a rare edge case where DOM mutations triggered a captcha reload, which in turn caused further mutations, resulting in an infinite loop.

This issue has already been fixed and rolled out in Silentshield version 2.2.61.
Please update to the latest version and the infinite reloads should stop immediately.

Thanks again for taking the time to report this so thoroughly.

Best regards
Marc

Hi Tobi,

thank you for the details.

From the screenshot it appears that the WordPress login page has been modified. In that case, SilentShield’s CAPTCHA script can no longer hook into the page correctly, which causes the login request to be flagged as spam. This would explain why the issue disappears once the “WordPress Login” protection is disabled.

To investigate this properly, we’ll need a bit more information:
– A link to the affected website.
– The name of the plugin or theme feature that modifies the WordPress login page.
– Ideally, a Duplicator archive (including the installer.php) so we can reproduce the issue on our end.
Please send the archive securely via WeTransfer to info@forge12.com.

Once we receive these details, we’ll analyze the environment and provide a solution.

Best wishes,
Marc

Hello @lebensweltenwanderin,
thanks for your message.

To investigate the connection issues with ManageWP, we need more concrete information.
Could you please send us the Error Log and Access Logs of the affected site?

Additionally, it would help significantly if you could create a temporary access for us:

• Access to the affected WordPress installation
• Optional but highly recommended: Access to your ManageWP environment

Please send the access details securely to info@forge12.com.
Without this, it will be very difficult for us to identify the root cause.

Thank you in advance!

Hey @nils235 ,

yes, this does ring a bell.

From what I can see, reCAPTCHA is trying to call a JavaScript callback function that doesn’t exist in our plugin. At the same time, you seem to have both Google reCAPTCHA and our captcha plugin active in parallel. That’s usually where things start to collide – one script expects a function that the other plugin simply doesn’t provide.

Without knowing exactly which plugin is registering that callback and in which order the scripts are loaded, it’s very hard to reliably trace and fix this from the outside.

To look into this properly and safely on our side, it would be best if you could send us a password-protected archive (ZIP) of the site (files + database) via WeTransfer.
Please send the download link there, and the password separately via email to: info@forge12.com

We’ll set this up in our local environment, identify the conflicting plugin/implementation, and come back to you with a clean solution.

Best,
Marc

Das Problem scheint behoben, ich schließe das Ticket damit.

Hi @skyfly024 ,
Hotfix v2.2.56 is live. It addresses the issue you reported. Please confirm whether it’s resolved on your end.