flipper1960

I noticed that the critical error appears with the use of the theme Flatsome on my site. I use this theme on 3 sites and on all 3 sites there is this critical error.
I own also 2 sites with the Enfold theme and have no problem on these sites.

On a site with the Flatsome theme and the critical error, I changed the theme to a default WordPress theme, et voila no problem. Changing back to Flatsome theme, error appears again.

So there is something in the Flatsome theme (and perhaps other themes) that conflicts with happyforms
When I turned on the debug mode, I saw something with “kirki” or something likes that

Greetings Henri

Same error for me. After changing anything in the view options I get a blank page, like ngthanhdo here before. I use Woocommerce 3.6.4 and WordPress 5.2.2

Flipper

Recieved an answer from support:

For the rules update issue, our latest plugin release improved reporting so that the plugin will notify you if it can’t finish the WAF rule update process. However, in most cases we’ve found that the WAF rules are actually being updated, but a second part of the process that downloads malware signatures doesn’t always complete, and are working on a solution to be released in the near future – in the meanwhile, it’s likely that the rules are being updated, but you can check this by looking at the timestamp on wp-content/wflogs/rules.php – if the “last modified” timestamp on the file is the last time you updated the rules, then the rules are up to date. Note that the malware signatures are also separately download by the scanner so this should not affect scanning performance.