Erwin @ Cloudinary
Forum Replies Created
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Hi, thanks for the update. let me take a look at that and response from the new post.
Hi Angus,
Thank you for the update:
1) Syncing all of the media to cloudinary and deliver through Cloudinary is one of the promises for our plugin. Having more granular control of what type of asset to sync and deliver through Cloudinary is not supported with v2. I will submit this request internally. In the mean time, I would recommend to downgrade to the latest v1.2) This seems to be a transient issue at the time, re-installing the plugin should resolve this
3) When you are adding a media, you can either through Upload from local file and this will automatically synced to your Cloudinary account, or through Media Library, which you can upload assets from your Cloudinary account.
4) Thank you for the feedback on this. I agree, as best practice, it’s always good to have a backup prior to an upgrade. This should not just specific to Cloudinary.
5) When you refer to autoload feature, are you referring to auto syncing media to Cloudinary? Let me pass this to our dev team.
6) This is to sync all your media from WP to your Cloudinary account. I will pass this as well to our dev team to allow more granular control.
Again, we appreciate for your feedback on this and will put your suggestions into consideration.
Regards,
Erwin LukasWe found out an issue with v2.0.1. If you are still seeing this issue, at this point, please hold-off on updating Cloudinary plugin. We recommend to downgrade back to v1 for the time being.
Thanks for the update. We just released an update to v2.0.1. Can you try to update and let me know if you are still running into issue?
Hi,
Additionally, to address regarding the sync, since v2, we start supporting video as well, that’s the reason why all your video assets are sync’d to your Cloudinary account as well.
Regarding the fatal error that you are seeing, can you elaborate on this and let me know in what scenario it is causing this error?
Regards,
Erwin LukasHi,
Thank you for your feedback on this.
I will pass this information to our internal team.Regards,
Erwin LukasHi,
Thanks for reporting us about the issue you are having.
Can you please share which WordPress version do you use?Regards,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Instance.php errorHi Joyfulstyle,
Glad to hear that the plugin works now.
Regarding the photos are detached from your product, can you share more information on this? Can you share screenshot and other information for me to reproduce this?
If don’t feel comfortable sharing this information here, please feel free to open a ticket with all the details on our support portalLooking forward to your response.
Regards,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Instance.php errorHi Joyfulstyle,
I’m Erwin from Cloudinary, thanks for reaching out to us on this.
I just tried to install 5.4 with the latest Cloudinary v2 plugin and unable to reproduce this.
Can you try and make sure the mentioned file exist? Please try to run listing below and share the result:ls -ltr /home13/mydomain/public_html/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/cloudinary.phpLooking forward to your response.
Regards,
Erwin Lukas