Erwin @ Cloudinary
Forum Replies Created
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Hi,
Thank you for the info and you are right. This seems to be a bug that might be introduced with the latest version. Can you give it a try with the previous version 2.0.3? You can download it at the bottom of this page:
https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/advanced/Let me know how it goes.
Regards,
Erwin LukasHi,
It appears there is another plugins or page builder might be adding dimensions at the end of the URL.
The valid image URL is https://res.cloudinary.com/dunkimages/image/upload/kite-mn-prod/cropped-favicon.png.Can you check if you are using a specific page builder or plugin that could interfere with Cloudinary plugins?
Regards,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Bulk sync not workingHi,
I believe you had also open a support ticket to us on this.
I will continue the communication with you from that ticket.Regards,
Erwin LukasHi,
Thank you for your review.
With recent Cloudinary v2, all your media are sync’d to your Cloudinary account, this includes images, GIFs, and videos. Especially with large media such as GIFs and videos, will use a lot of bandwidth and storage, which I assume what is using a lot of your credits.If you have another plugins or themes, especially if you hard coded the media URLs to Cloudinary, optimization specified by the plugins won’t be applied.
In order to understand more, can you please share the following information for us to take a look?
- WordPress version
- Cloudinary plugin version
- list of all installed plugins
- theme used
- page builder user
- Website URL
If you are uncomfortable to provide this information in a public form, please feel free to open a ticket in our Support Portal with this information.
Looking forward to your response.
Regards,
Erwin Lukas@danigonlinea
Thanks for sharing the update regarding Responsify WP.
I’m going to mark this as resolved.Regards,
Erwin LukasThanks for the update. It is possible those plugins are conflicting with Cloudinary. Can you try to disable them and see if the warning disappears?
Also, can you share where do you see the warnings? is it on your site or on the admin sections?Regards,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] It. does. not. work!I realize this has been over a week since our last response and you were already resolved it yourself as stated here and on the other post.
Reviewing ticket#113587 that you opened, we responded however there was no response from you since Apr 6th.
Regardless, please accept my apologies that we were not as responsive in this forum. This is something that we are working on to improve our users’ experience.If immediate attention is needed, we recommend to open a ticket from our support portal
Regards,
Erwin LukasApologies for the issue that you had.
Looking at the info you provided, it seems like you had v2 beta version installed in the past. But I’m glad you were able to resolve it.Just for future reference, if immediate attention is needed, I would recommend to open a ticket in our support portal with all relevant information.
Regards,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Critical error@danielbenjamins
Just to give you a quick update on this.
Our dev team is still working on the fix and takes longer than usual.
We will update this post once we have the fix available.Thanks for your patience on this.
Regards,
Erwin LukasHi @leiho ,
Thanks for opening a ticket, I will follow-up with you on that ticket.
Regards,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Critical errorThank you for the additional info on this. Let me bring this to our dev team.
We’ll get back to you once we have more information.Regards,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Critical errorHi @sikth,
We have updated our plugin to v2.0.3 that fixed the broken links. Can you please update and let us know via Support page if you are still running into issue.
Regars,
Erwin LukasForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Critical errorHi @danielbenjamins,
We have updated the plugin to v2.0.3. Can you give it a try and let me know if you are still running into issue? If it does, can you share more details on what kind of error you are getting?
Regards,
Erwin LukasCan you please open a support ticket? I would like to take a look at your staging environment.
At this point, I’m speculating there could be something that’s conflicting with another plugin or theme.
