Ed
Forum Replies Created
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Forum: Plugins
In reply to: [The Events Calendar] Events Gone From BackendHey there,
Thanks for reaching out π
Sorry for the wait! We’ve been experiencing a high volume of support requests.
Did you recently try to upgrade The Events Calendar?
If you go to the Plugins page, is TEC present there?
You might need to reinstall. I’d suggest deleting the-events-calendar folder from your plugins directory and installing fresh.
Hope that helps!
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Migrate events from Event Calendar WD Pro?Hey there Daniel,
Thanks for reaching out π
You should be able to use the WordPress export/import tool if the current calendar plugin you are using is utilizing custom post types.
This likely won’t be seamless though, you’ll have to search and replace the export file and replace the taxonomy names. Since we don’t offer a tool or feature like that, this is the best thing I can think of.
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Bug: Date jumps to +3 days – how to fix?Hey Daniel,
It very well could. Check out this knowledgebase article βΊ https://support.theeventscalendar.com/052762-Genesis-theme-framework-integration
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Hide future events on homepage?Hey Jamie,
Sorry about the wait! We’ve seen a surge in support requests lately.
It looks like you are including your events within your blog loop — this makes it a bit more difficult to filter out those events.
Essentially what you’ll need to do here is create a custom query. I’m limited to the amount of support I can provide here, but this is a good example:
$args = array( 'post_type' => 'tribe_events', // Specify the CPT, this way we aren't filtering posts as well 'orderby' => 'meta_value', // We want to organize the events by date 'meta_key' => '_EventStartDate', // Grab the "start date" (stored in YYYY-MM-DD format) 'order' => 'ASC', // ASC is the other option 'posts_per_page' => '10', // How many events to show? 'meta_query' => array( // WordPress has all the results, now, return only the events after today's date array( 'key' => '_EventStartDate', // Check the event start date 'value' => date("Y-m-d"), // Set today's date (note the similar format) 'compare' => '>=', // Return the ones greater than or equal to today's date 'type' => 'DATE' // Let WordPress know we're working with date ) ) );Hope that helps!
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Events and user rolesI’m not very familiar with WordPress.com but this could be the issue.
If you have access to plugins on this install, perhaps you can try a third-party plugin like this βΊ https://wordpress.org/plugins/user-role-editor/
This will allow you to set permissions for the custom post type that TEC uses (tribe_events)
Have a great day!
Ed βοΈHey there,
Thanks for reaching out π
So sorry for the wait!
Here’s an example action:
add_action( 'event_tickets_rsvp_ticket_created', 'example_callback', 10, 4 ); function example_callback( $attendee_id, $event_id, $product_id, $order_attendee_id ) { // do stuff ... }Hope that helps!
Take care,
Ed π€Hey there,
Thanks for reaching out π
To use WooCommerce with Event Tickets, you’ll need Event Tickets Plus.
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] event calendar image not showingHey there,
Thanks for reaching out π
Sorry about the wait! We’ve seen a surge in support requests lately.
Does this still happen if you temporarily activate another theme?
Can you share a link to the site so I can check it out?
Take care,
Ed π€Hey there,
Thanks for reaching out π
Sorry about the wait! We’ve seen a surge in support requests lately.
I’m seeing a dark background on desktop and mobile within the event details section. Have you gotten this sorted out?
Take care,
Ed π€Hey there,
Thanks for reaching out π
Are you using the new block editor or the classic editor?
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Editing the “Default Events Template” for full widthHey there,
Thanks for reaching out π
Sorry about the wait! We’ve seen a surge in support requests lately.
It seems that OceanWP has their own custom events templates that are used for our plugins, and they hard-code the sidebar area in. To prevent this, you will need to create a custom template with that removed.
To do this, copy the file from wp-content/themes/oceanwp/tribe-events/default-template.php into your child theme, in [your-child-theme]/tribe-events/default-template.php, and comment out or delete the line of code that outputs the
sidebar ( do_action(βocean-display-sidebarβ); )Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Non-profit discount?Hey there,
Thanks for reaching out π
In the past we did have a program for non-profit agencies though that program has been closed for now unfortunately.
We’re looking at options to re-open it in the future, though I’m unsure if and when that will happen.
Sorry about that!
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Admin panel problemHey there,
Thanks for reaching out π
That view is squashed by Yoast SEO’s info. At the very top right of that page, there’s a button called “Screen Options” which will allow you to un-check some items and make that list more breathable.
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Slug Not WorkingHey there,
Thanks for reaching out π
From your other post you indicated that you are using The Events Calendar Pro which we unfortunately cannot support here due to WordPress.org rules.
Please submit a ticket on our Help Desk and we’ll be more than happy to help you out!
Take care,
Ed π€Forum: Plugins
In reply to: [The Events Calendar] Slug Not Working in ProHey there,
Thanks for reaching out π
Unfortunately due to WordPress.org rules, we cannot support our premium plugins here.
Please create a ticket on the Help Desk and we’ll be more than happy to help you out!
Take care,
Ed π€