Eric Daams

Hi Francesca,

Sorry for missing your forum post. With this template, it should be located at reach-child-theme/charitable/donation-form/form-donation.php — note you don’t need the ‘templates’ folder.

Cheers,
Eric

Sorry for the delay in getting back to you. There isn’t really any way to do this easily I’m afraid.

Cheers,
Eric

Hi @tinybot,

We don’t have a Raiser’s Edge integration, but there is a CSV report that you can use to download a record of donations.

Cheers,
Eric

Hi @studio500,

Sorry for the delay in getting back to you. It’s likely that this is a design issue related to your theme.

One way you can solve this is by changing the background colour of the button. This can be done via the WordPress Customizer. Inside the Customizer, go to Charitable > Design Options and change the accent colour there.

Otherwise, it’s possible to override the theme’s styling using CSS. If you need a hand with that, send me a link to the site and I’ll take a look.

Cheers,
Eric

Hi Lisa,

I see on your site that you are using both the Offline and PayPal gateways. For Offline donations, all donations go in as pending by default — the expectation is that you would want to double-check that payments have been received (via cheque, bank transfer, etc.).

That said, if you want Offline payments to be marked as Paid automatically, there is a code snippet you can use to achieve this:

https://github.com/Charitable/library/blob/master/donations/auto-complete-offline-donations.php

See https://github.com/Charitable/library#how-to-use-the-code-snippets for suggestions on how to add this code snippet to your site.

Your PayPal donations should be automatically marked as Paid when the donor completes their donation. However, sometimes there can be issues related to how PayPal communicates with your website. If PayPal payments aren’t being updated automatically, we have some troubleshooting steps that you can take to find the issue:

https://www.wpcharitable.com/documentation/paypal-ipn-troubleshooting/

Regarding the donation amounts changing for people on mobile devices, I’m not sure how that would be happening. I have loaded your site on my phone and the figures are consistently reported. Charitable itself makes no distinction between mobile devices and other computers — everyone sees the same data. It could be that your users may have reloaded the page after some payments had come through (or been marked as Paid in the dashboard), which would have caused the funds raised to have increased.

Cheers,
Eric

In the comments I’ve posted an example: http://demo.wpcharitable.com/reach/documentation/setting-up-the-homepage/#li-comment-88

Cheers,
Eric

Just to confirm: You’re not seeing the donation listed at all under Charitable > Donations?

Could you try disabling any other plugins you have installed and see if the issue goes away? Also try switching to one of the default themes like Twenty Seventeen to see if the issue might be related to your theme.

Cheers,
Eric