Erina (a11n)
Forum Replies Created
-
Hi @rundeploy, we shipped a fix in 13.1.1, so that’s indeed unexpected, thanks for the report.
The warning message doesn’t consistently appear on the site, do you happen to have some special customization on the pages where the warning shows? Could you test to see if there’s a theme or plugin conflict, by following this guide.
Thanks for sharing your workaround so others can benefit from it.
Hi @atbgaming, could you make sure that the feed URL is accessible? When I try to load https://atb-gaming.com/feed , it currently returns
404 Not Found.Our team doesn’t have any additional insights on this. Something else you can try is contacting the plugin authors and inquire on their use of Chrome Lighthouse.
Forum: Plugins
In reply to: [Jetpack VideoPress] Connect Account – An error occurred. Please try again.Hi @jmdesignsolutions, to make sure that you’re logged in to the correct account, can you got to https://wordpress.com/me/purchases and check that the VideoPress purchase is listed there? If it’s not there, then it means that the license was bought under a different account, so you’ll login to the other account.
We can also help you here, if you don’t mind sharing the site URL. If you do not want to post the URL publicly on this forum, you can contact us privately via this contact form. If you choose to reach out directly, please include a link to this thread.
Hi @dbareis, is the issue still happening? If so, could you share a screenshot, please?
Based on your description, the issue could be related to a caching issue or a conflict with another plugin or the theme.
You can troubleshoot that by clearing the site’s cache (if you’re using a caching plugin), and follow this guide to test for conflict plugins or theme.Hi @imanpost, could you tell us more about your user case? When you say “check or validate the emails”, are you referring to the email addresses or the form sent via email?
Taking a guess, you could look into the hook
grunion_pre_message_sent/, https://developer.jetpack.com/hooks/grunion_pre_message_sent/
It fires right before the contact form message is sent via email to the recipient specified in the contact form.Forum: Plugins
In reply to: [WP Super Cache] Test ErrorHi @gsn26, thanks for getting back to us.
Based on the Hide My WP support doc, the plugin is compatible with WP Super Cache. So, the conflict might come from some other site settings or plugins. If you’d like to give it another try, you can test with just Hide My WP and WP Super Cache active, and/or contact the Hide My WP support for additional insights.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Fatal Error MessageThanks for sharing the resolution. It sounds like ModSec was blocking Jetpack. If you happen to turn on ModSec again, you can ask the webhost to allowlist the Jetpack IP addresses listed at https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/.
As the site is now fixed. I’ll set the thread to resolved.
You’re welcome, @beitsiach. As it looks like you’re set on your end, I’ll set the thread as resolved. If you have other feedback, feel free to start a new thread. Best!
Hi @idowebsitedesign, based on what I see, the stats are working again, can you confirm?
Sometimes, other plugins or custom code may conflict with Jetpack Stats, so if you recall making some site changes and noticing that Stats isn’t working, you can troubleshoot by undoing the changes.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Fatal Error MessageHi @lswebs, is the fatal error still happening? If so, could you check the PHP settings to see what the values are for
max_execution_timeandmemory_limit, and check with the hosting provider about increasing them if needed?Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Buggy and SlowHi @benham-design, sorry to hear about your frustration. It sounds like you enjoy some of the Jetpack features, so we’d love to see how we can help. Which settings aren’t working as expected? For which functionalities do you want Jetpack to work on your site?
If you’d like us to check a specific site, feel free to share the URL here or you can contact us privately via this contact form. If you choose to reach out directly, please include a link to this thread.
Also, if you’d like to share more of your Jetpack experience, you can sign-up to talk with our Jetpack Research team, at https://jetpackresearch.blog/.
Hi @strider01, Rank Math has a setting to generate sitemaps, do you happen to have it enabled? If so, could you test by having the sitemaps generated only by one plugin at a time?
In Jetpack, you can turn on/off the sitemaps under Jetpack > Settings > Traffic.