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From my webhost:
I've had a look into this and found that neither of the IPs provided was blocked in the server's firewall. I investigated the error message from your screenshot, and it appears to be from the plugin cleantalk-spam-protect. I'm not familiar with this plugin, but according to this article, you should be able to view the block through the plugin's interface and mark it "Not Spam". If this doesn't work, you will need to contact the plugin provider directly and see what they say about resolving this issue. If you have any questions, please let me know and I'll help with this the best that I can. Thank you!

I searched “171.100.21.60” in the logs and found a number of attempts. I marked them all “not spam”.

I could not find the other ip.
Waiting to see if this worked.

Hi, Serge. The user gave me this ip 171.100.21.60

I whitelisted it on both services. He still cannot access the site.

Thanks!

Here you go. https://www.elsaelsa.com/wp-content/uploads/2022/11/forbidden.jpg Thanks!

Thank you, Serge. I whitelisted the ip on both lists and then synchronized both lists. The user is still blocked.

I did search the ip and it came back “Private”. Do you have other ideas?

I’ve just sent a request. Thank you!

Thank you! The “how to” graphics are outdated but I found a “send for analysis” link in a dropdown list. I clicked “send” twice but did not get any indication that the operation completed.

Thanks.