Forum Replies Created

Viewing 10 replies - 16 through 25 (of 25 total)
  • Sorry to hear that πŸ™

    Good though you got it resolved πŸ™‚

    Thank you. In the end when I had this issue I had to create a ticket let it escalate since I could not get anyone who had access to ssh on the phone but someone in the company does.

    I use fat cow for shared hosting had a similar issue. Sorry if I did anything wrong.

    One question did you do the URL change already? Or are you going to be doing a URL change? When updating the database tables were just the home/site name updated? This can cause issues if a search and replace was done incorrectly. Also make sure the files are there and have correct ownership’s/permissions.

    You can do a manual update can make sure you get all your core files back ans has bailed me out of some issues.

    Last thing make sure your .htaccess file is up to date with the correct rewrites.

    Hope this helps, if not let me know

    @pete I am sorry that you are having issues with your host. I can not make any promises if you want to give me your domain name I can see if there is something I can do for you. If you are on shared hosting it can be hard to get an agent that knows bash/ssh or they usually dont and have to escalate to those who do. But please let me know and I will do my best for you.

    I would do what Tara says make sure you are not cached, either try a new browser/clear cache on current/or random query string http://www.yoursite.com/?123.

    Also I believe the last time I had someone that had this issue it was an .htaccess/.htpsswd file issue since the files were not saving correctly due to the rewrites/permissions/ownership.

    Another thing you can try is to install ‘Use Google Libraries’ to see if this works. If you can access you php.ini file please go to session_save_path and make sure that is set correctly as well.

    Hmm, that is a tough one. Couple questions, with the second sub domain have you done a DIG/PING to ensure that it is resolving to the same servers? Also you can go into the Database, see what the user is and reset the password there or in a reset link. Last since I can not see the files that are there is there the proper .htaccess file in there, and not the regular wp site .htaccess redirect? Hope this helps let me know.

    20141219T230543: /wp-includes/js/tinymce/wp-tinymce.php
    suexec policy violation: see suexec log for more details

    ‘You are right in ownership and permissions, but what directory to give those chmod to?’

    That is an excellent question, so you have three options and it depends on how deep someone who has access to command line is willing to go. You can do this in FTP but it is a lot of mouse clicks. FIRST OFF BACK UP YOUR DB AND YOUR FILES:

    1. Go into command line to the directory of where you core fiiles exists (such as wp-config.php, wp-blog-header.php, etc.) and run the command:

    chown -R user:group ./ (this is not suggested sometimes since you are randomly chowning everything, if you have a store or some other plugin that has a special set of user:group settings could break them. Not common but just a heads up.)

    2. Run the following line to ensure that the permissions are correct.

    find . -type d -exec chmod 755 {} \;; find . -type f -exec chmod 644 {} \;

    3. You can go directly to that file path that you listed in the error logs and just do the following commands there and make sure that all the core files for the plugin is there as well as the ownership/permissions are correct.

    Again you should do a full backup, and if you can it is best practice to narrow down what is out of order, if you have command line it is easy and can be done quickly. Here are things to assist, let me know if this doesnt work. Here is a plugin by the way that can give you command line access so that you can run command if you are on shared hosting, and dont have access depends on what there server does not allow but can work. If you have a VPS/Dedicated server just log in with putty(another SSH client) and run this.

    http://wp-cli.org/

    Check ownership and permissions ensure these are set correctly. That is typically what that means. If not would go to php.ini file and increase your max_input_vars=10000 if you have a larger menu could need this.

    Also I set my memory limit to 128MB.

    Hey so since I don’t know some factors going to shoot in the dark if these don’t work let me know.

    1. Check your php.ini file make sure post max and max upload size are set correctly as well as session save path.
    2. If use Multi User site make sure you go to the dashboard, My Site’s, Settings, then I believe network settings. Scroll to the bottom and increase file size there, I have seen this take priority over php.ini.
    3. Go into your wp-config.php file make sure there is nothing set directly inside of your config file restricting access.
    4.Attempt to install a plugin called “Use Google Libraries”. This can resolve some issues.

    I hope this helps if not from there personally would disable plugins in database or rename directory temporarily to see if it is a plugin issue.

Viewing 10 replies - 16 through 25 (of 25 total)