Emmageddon

Also as an aside, trying to add a background image is also not always responding as it should. Image does not always respond to being added.

• This reply was modified 6 years, 6 months ago by Emmageddon.

Hi @vanyukov – thank you for the update, it is appreciated. It had just been a while since there had been an update to this issue since my initial post, so hopefully you can understand the need for a follow-up.

But, as I said in my post over the weekend “Absolutely understand some updates can take time….Appreciate any news as to where you guys are in terms of an update to fix this error.”

So all good, just glad to have an update. 😉

Also I will give that “fix” a go over the next day or so (just getting back into work after some holiday time). Will let you know if that sorts he issue for the time being.

Thank you again for the update.

• This reply was modified 6 years, 8 months ago by Emmageddon.

Hi @vanyukov

Sorry about that. I did have a little look but couldn’t find anything specific to the issue before I posted. Good to hear that the issue is being worked on for the next update though.

Mucha appreciated.

resolved after conversation with theme creators.

Hi @organicthemes I really appreciate the reply back (please extend my thanks to Emily BTW).

Cool username btw!

Thanks. I’m a Marilyn Manson fan – comes from my days on the forums and a nickname that was given to be around the Arma-goddamn-MF-geddon single a few years ago.

I’ve pushed an update to the theme (1.3.4) which should address the text color issue within the classic editor. Additionally, it should fix the text color issue for the excerpt within the slideshow widget as well.

Ah that is brilliant on both fronts. I will look out for the update and do so as soon as it comes through. If there are any ongoing issues I will drop a message back on this forum.

Regarding the menu issue, I’m not sure what would have caused the issue as you described. I can see nothing in the theme code that would have caused this with the previous update.

I did find it very puzzling that as soon as I did the theme update it seemed to ignore the chosen menu I had created and instead defaulted to showing all pages on the menu section. Luckily I figured out that it just needed the menu section to read that dropdown choice and saved again.

if you updated the theme from a significantly older version, there were older updates that improved the menu, and maybe it was just a matter of clearing your browser cache.

I do update the themes when a new ones comes through so I was updating from the previous version. However if it does happen again, at least I now know the fix.

And I just want to say thank you. As I mentioned to Emily on chat support, this is a great theme and I’ve not until the past two updates had any issues with it. And it’s been a great theme for my client, really bringing us forward in terms of functionality and design.

• This reply was modified 7 years, 1 month ago by Emmageddon.

Hum, weird, my comment is being held for moderation. No links in the post, can’t understand why.

@azaozz thank you for your reply. Sorry for my delay, have been dealing with some things outside of work.

1)

The problems you’re experiencing aren’t with the Classic Editor plugin. They are with the classic editor in core.

Well I can’t be sure since these issues started after the latest update. And as mentioned the only reason why I am asking for support outside the main forum is to protect my client. My client is known and I am trying to make sure people don’t see a possible vulnerability on the site and exploit. Unfortunately it seems without me putting the site URL out there, I can not get a second pair of eyes on the site just in case you as one of the plugin developers could help me see something I may be missing. I can not compromise my client privacy by putting his site URL info here. But I do need a second pair of eyes on this. I do understand your point though, but it puts me in a bind if there is no support because I can not give the URL as others can do which as you know, makes your job a lot easier to help identify the issue.

2)

If you’re maintaining a large site, especially if it is a commercial site (i.e. makes some money) it is imperative to invest in some kind of “testing and deployment system” for core/plugins/themes updates and changes.

I understand this but there is also a lot of assumptions. My clients site is a known artist but is paid for by the artist. A lot is done to make sure precautions are taken before any update but we are not a big corporation. I am working on something in the background because of this to mirror the site in terms of theme and plugins to test. However this will take a little time.

3)

What’s puzzling in your case is the lack of JS errors in the browser console. It sounds like TinyMCE is not loading (white text in a textarea) but then there should be at least one JS error that prevents it from loading…

My thoughts too. I have not deleted any necessary files and no files such as this have been accidentally quarantined by our anti-virus set-up. All I can reiterate is all this started when the last update that came through to the site happened.

4)

Also, any reason you’re using Classic Editor 1.3 and not 1.4? 1.3 should probably work fine but it hasn’t been tested in WP 5.1.

This is a puzzle to me. 1.4 has not come through as an update to my clients site. The last one was 1.3 and I had not looked there had been another update via the plugin page here on the repository. I am going to attempt to download the new version and try uploading that in the hope it may help resolve the issue. I will get back to you.

@azaozz – before I go down a lengthy process, do you have a support email address/support form I can contact?

For example, my clients site uses the Jetpack plugin and they have a system where if additional support is needed in regards to plugin issues, especially for those who can not disclose the site having issues on a public forum, they provide a support contact form and will provide support that way, where I can then disclose the site in question.

The reason I ask, is our site is big. I want to do what I can to help you help me diagnose the issue but I also wonder if an extra pair of eyes will help BEFORE I go down this time consuming process of replicating the site (sans uploads) and then enable/disable plugins by hand.

If an email address/ support form can be provided and I can then disclose the site in question this may help in case you see something I am missing. If after looking yourself and can not see an issue I am then willing to create a duplicate site to test the plugins, but I would like to try giving you a look at the URL just in case this allows you to see something of use.

Thank you.