eliashm
Forum Replies Created
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Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Site ErrorHi Stef, thanks for the follow up
I’m still encountering issues, but I think it’s more related to the server than the plugin. You can close the thread.
Thanks again.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Site ErrorHi Animesh,
The host providing company just responded saying that they cannot add you to the whitelist due to it’s a shared server, and it could compromise the security of the other users.
In terms of the error log, the displayed error was this:
“[Wed Feb 11 13:20:24.151262 2026] [access_compat:error] [pid 2801725:tid 2801725] [client 15.204.100.65:53290] AH01797: client denied by server configuration: /home/italysp1/public_html/wp-content/uploads/woocommerce_uploads/
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Site ErrorHi Animesh, thanks for your response.
We can have the conversation in english, both languages work just fine for me, thanks for suggesting it though.
I do see my website the same way as you, with the error 500.
On the same email that WordPress sent, was the line of the error:
“Detalles Del Error
==================
Se produjo un error de tipo E_PARSE en la línea 289 del archivo /home/italysp1/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-my-jetpack/src/products/class-creator.php. Mensaje de error: Unterminated comment starting line 289″As you recommended, I wrote my host provided to check wether the server was limiting some functions and the response was that the server is working fine and run a testpage – https://italysport.mx/test.html, I also asked the to add you IP address to the the whitelist and ask them for the server error log to see if we can understand a little bit more. They still haven’t replied this second mail.
Just to finish, I just updated the plugin to the version 15.5 and still, experiencing the seme problem, even when I activate the WordPress debug mode, the result is the same.