dwpriv

@uwd

Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs. See Where to find error logs

@bharti18

Thanks for the information. We had received an email from you earlier, so we will continue this thread there.

Best regards

@rbk69

thanks for the information. in the last image of the status page there seems to be some messed up text under the System Configuration settings. Could you share another screenshot of the entire System Configuration settings as well as the Write Permissions section below it, please?

@vsplven

Try this code snippet

/**
 * Change "vendor:" to "Sold by" for Dokan invoice
 */
add_filter( 'wpo_wcpdf_shop_name', 'wpo_wcpdf_edit_vendor_name', 10, 2 );
function wpo_wcpdf_edit_vendor_name( $shop_name, $document ) {
	if ( ! empty( $document->order && class_exists( 'Dokan_Invoice' ) ) ) {
		$template_settings = get_option('wpo_wcpdf_settings_general');
		$dokan_invoice = new Dokan_Invoice();
		extract( $dokan_invoice->get_order_id_parent_id( $document ) );
		
        if ( $parent_id == 0 ) {
            if ( function_exists( 'dokan_get_seller_ids_by' ) ) {
                $seller_list = dokan_get_seller_ids_by( $order_id );
            } else {
                $seller_list = array_unique( array_keys( dokan_get_sellers_by( $order_id ) ) );
            }

            if ( count( $seller_list ) > 1 ) {
                return $shop_name;
            } else {
                $vendor_id  = $seller_list[0];
                $vendor     = dokan()->vendor->get( $vendor_id );
                $store_name = $vendor->get_shop_name();
                $store_name = ! empty( $store_name ) ? $store_name : __( 'store_info', 'dokan-invoice' );
				$shop_name = $template_settings['shop_name']['default'];
                return $shop_name . "<br /><br />" . __( 'Sold by: ', 'dokan-invoice' ) . $store_name;
            }
			
        } else {
            $vendor_id  = dokan_get_seller_id_by_order( $order_id );
            $vendor     = dokan()->vendor->get( $vendor_id );
            $store_name = $vendor->get_shop_name();
            $store_name = ! empty( $store_name ) ? $store_name : __( 'store_info', 'dokan-invoice' );

            return $shop_name . "<br /><br />" . __( 'Sold by: ', 'dokan-invoice' ) . $store_name;
        }
	}
}

Use this guide to see how to apply this snippet to your website.

@vsplven

Our plugin is pulling that information from some other plugin that’s saving vendor information in the order data. Is your store a multivendor store?

@vsplven

Please disable this setting WooCommerce > PDF Invoices > General > Extended currency symbol support and add the code snippet below to your theme functions.php file:

add_action( 'wpo_wcpdf_custom_styles', 'wpo_wcpdf_custom_styles', 10, 2 );
function wpo_wcpdf_custom_styles ( $document_type, $document ) {
    ?>
    body {
		font-family: DejaVu Sans; sans-serif;
	}
    <?php
}

If you haven’t worked with code snippets (actions/filters) or functions.php before, read this guide: How to use filters

Let me know if it works.

@cbpayne

Great 🙂

@cbpayne

Are you using a custom template? Also, have you tried going to the Status tab and clicking “Reinstall fonts”

Best regards