Orders page timing out

  • Resolved cucurutcho

    (@igorshiota)


    3 years, 2 months ago

    Hi guys, I used to use the plugin fine, but recently (first noticed about 2 weeks ago), the orders page is timing out and giving me an error. If I deactivate the plugin, the orders load fine. Is there a known issue with compatibility? There has been no new plugins added to the website in the past 2 weeks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    3 years, 2 months ago

    Hi @igorshiota,

    Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs. See Where to find error logs

    Also, go to WooCommerce > Status > System Status, click on Get system report, then click on Copy for support, paste it on https://pastebin.com/ (set a paste expiration for one week, just in case), and finally paste the pastebin.com link in your reply here.

    Thread Starter cucurutcho

    (@igorshiota)

    3 years, 2 months ago

    Hi Yordan, there was nothing on Status>Logs, does the plugin need to be active to generate them? It’s off at the moment, because well, we can’t see the orders if it is on.

    System Status: https://pastebin.com/9Ls0cuch

    Plugin Contributor dwpriv

    (@dwpriv)

    3 years, 2 months ago

    @igorshiota

    Yes, you’d need to enable the plugin. You can disable it again after you’ve checked the logs

Viewing 3 replies - 1 through 3 (of 3 total)

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