dtynan

linkzero, please don’t update existing items belonging to other people, as it causes the person who opened the item (months ago) to get an email telling them it’s been updated. Open a new item if you need help (you should first get EBD working with a non-PDF file … if you get it working, then switch to a PDF and see if things work, if not, open a new support item)

Yeah, you need to real double-quotes (straight quotes). Some people try to cut n paste the shortcode in there from somewhere else & they end up with curly quotes (MS-Word-style dumbquotes). Also, some wordpress HTML editors do that as well. As long as you use straight quotes there is no issue.

Now I understand.

EBD always sends at least 1 email, which I call the “notification email”. That email is supposed to go to the wordpress admin (you) to let him know that someone has visited the website and has downloaded the download file by filling in the EBD form & hitting submit. That email does not go to the website visitor — it’s just for you, so that you know something happened. Note that that email does NOT have a link to the download file. Instead, it just has the name of the download file that was downloaded (or multiple files if your form allows that) and is just to let you know something happene. That email is configured by way of the email settings in the Contact Form 7 form you created. In your case, you set the From: and the To: of that email to be your gmail address. You should change the From: of that email to something else, which will keep it from appearing in the Sent folder of your gmail account (normally it is set to something like wordpress@yourdomain.com where yourdomain.com is whatever your domain name is).

If you selected ’email’ or ‘both’ (rather than ‘inline’) in the EBD Settings, then EBD will send a second email. That email goes to the email address that the website visitor typed into the form on your webpage when he visited your website (which is normally the visitor’s email address & could be anything really). That email DOES normally contain a link to the download file. You don’t see this email because it goes to whatever email address the visitor typed in. Note that there is no way to control the From: of this email in the normal EBD Settings, which is usually a problem because the From: will get set to something goofy. You need to use the Postman SMTP plugin or the Custom Sender For Email Before Download plugin in order to set the From: value of this email. And, you should do that, because many email providers (Yahoo mail, etc) will silently throw the email away if the From: is not a valid email address for your domain name. So, aside from installing one of those plugins, you also may need to create an email address in your web hosts menus.

So to recap, you need to:
1. Edit your CF7 form and change the From: to wordpress@whateveryoudomainnameis.com
2. Install one of those two plugins (unless you are already using a different SMTP plugin)
3. If needed, create an email account in your web hosting provider’s cpanel or whatever menu system they have, so that you have a something@yourdomain.com email address to use.
4. Use your SMTP plugin or that Custom Sender plugin to set the From: value to the email address you just created.
5. Go make a new email address on Yahoo Mail or some other mail provider. You’ll use this email to test with. Once you make it, then use your browser & visit your webpage with the EBD form in it. Put your new Yahoo email address into the form & hit submit. Now, you should get two emails — one email will be the notification email and it will go to your gmail account (and it will have a From: of wordpress@yourdomain.com so it will only appear in your Inbox and not in your Sent). The other email will go to the Yahoo email address & it will have a link to download the download file. If you get both emails then you are in good shape.

On the From field:

The “From” of the email that gets sent to the website visitor’s email address (which he typed into the form when it displayed on your page) can be set using either the Postman SMTP plugin or the Custom Sender For Email Before Download plugin.

Note that you must make the From be an actual real, valid, email address that matches your domain name. It needs to be a real email address (like set up where it could actually receive mail — usually you do this in the cpanel control panel that your web hosting company provides). If it is not a real email address with your domain name on the end then lots of email providers (like gmail, yahoo mail, etc) will silently throw the email away when it shows up (like it doesn’t even make it to the spam folder).

On the Subject line:

So you have that “Your [files] infopack is here.” in EBD setting #11 (or maybe it’s #12, can’t remember). What’s happening when the email arrives? Is [files] still in there or did it put something else in there?

Just guessing, I think you might try editing your download in download monitor and put some text in the “Title” field — I think that might get substituted in for the [files] thing, though I’m not certain.

If that stuff doesn’t help, or you have further questions, please post a link to your page, the shortcode you’re using, and set it to “both”, so I can see what’s going on. It’s too difficult for me to answer that many questions without seeing where you’re at…

Yeah that looks like a bug. Switch your double quotes to single quotes in the HTML that you are putting into the EBD setting and that will fix the main issue. I think you might lose the non-breaking space though once you save twice (probably). Rather than using that nbsp maybe you can use some right-side padding on the i element or something like that in order to make the space you want.

In your CF7 form, the field name for the email field -must- be named “your-email” (without quotes). If it is not your-email then things will not work. You might also want to make the name field your-name though I don’t think that’s required (making it your-name will cause the value that the user types in to be output in the name field of the Export CSV feature, if you care about that).

I just realized they released a new version of EBD that gets rid of the “download.php” part of the download URL. So that explains why that’s missing on yours. Hmmm. That might be the cause of the issue you’re seeing .. or it might not. It’s certainly suspicious.