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  • Ok, that’s interesting. So, it looks like either you have something that is interfering (ie another plugin) or else that particular downloadid/formid has gotten messed up in the database.

    I suggest you do this first:
    make a new page in wordpress
    make a new contact form in contact form 7
    upload a new file with a filename you have never used before into download monitor
    using that new downloadid and that new formid, put a new shortcode into that new page you just made and test it (try it with the masquerade/hide url thing checked & unchecked).

    it’s important that everything is new … don’t use any old ids at all (and if you accidentally use an old id then you’ll need to start over with a new page, new form, etc). We want all new stuff because we want to eliminate any chance that it will use existing stuff from the database.

    if that doesn’t work, then you have to start turning off plugins and retesting.

    Go into Downloads (the Download Monitor section). Edit that 2795 download. On the detail screen, over on the right side, near the top of the page, there will be a URL. Post that URL in here.

    Go into the EBD settings and turn on the masquerade/hide url settings kind near the top of the settings (or if it’s already checked then uncheck it, but I suspect it’s not checked right now).

    Try again.

    If it doesn’t work, then post your shortcode in here also.

    on the right side near the bottom of your pages there is a little square that has a link that says “Download E-Book” and then there is a logo/picture thingy and then under that in red is “Download Now to Increase Productivity”.

    If I click on that then it goes to http://resources.wrightoncomm.com/marketing-productivity and it says:

    Expired Account.
    The account associated with the domain resources.wrightoncomm.com has expired.

    I thought I looked at your form before and it did not have “your-email” as the field name. Hmm. Well, I’m looking now and I can’t really find the form. Can you post a link to the form? I clicked on something about downloading an ebook but then I got a hubspot error.

    You must use the field name “your-email” in the CF7 form that you create. Yours appears to be “email” rather than “your-email”.

    no

    Yeah, “your-message” is special to EBD. Rather than changing, you might want to instead change your form so that you use some other field name rather than “your-message”. It may not make a difference right now, but if they ever update EBD again then your change might get overwritten.

    Can you restate the problem? I can’t tell from your previous update what issue you’re seeing.

    Also, are you set to ‘inline’, ’email’, or ‘both’?

    Yeah, probably…

    You upload your PDF files into Download Monitor in the wordpress admin. Each one gets an ID.

    You make a form in Contact Form 7 that has a couple of fields — one for a visitor’s email address and another for their name (I think name doesn’t have to be there, though I could be wrong on that).

    You make a page in wordpress and you put a shortcode on it that has an ID for the CF7 form and an ID for whichever PDF you want to connect to that form/page (or you can do multiple with checkboxes). You publish the page.

    When a visitor goes to that page & puts in his email (and maybe name) and hits submit then at that point one possibility is to have the page update (via ajax) with a link to the download that the user can click to download. Or it can send the user an email with the link rather than using ajax. Or it can do both.

    While there is no specific support for making that all happen in a popup window, I have seen people do it. Basically you make another wordpress page and put a link on it that causes a popup to appear and in that popup the page I described above is loaded. I’ve seen that work, though obviously you’re in a popup with some other plugin’s javascript involved, so there could be issues — you might have to try a couple of different popup plugins to get one that works without conflicts .. or maybe it’ll just work, dunno..

    Actually, I haven’t been able to figure out how it ever worked for anyone unless they had your-email in there — even in the previous couple of versions. My best guess is that wordpress changed how the wp_mail() function works such that if the parameter where the email address goes is empty (as it would be if you didn’t have your-email) then it exits (causing failure now) but maybe it used to not exit & instead just returned an error (which is how it might have worked for people before). That’s just layers of guessing based on the code — I haven’t bothered to test it or check wordpress version differences or anything like that. It’s good enough to know that it has to be your-email now (even if you’re not actually sending email … in other words, even if you set to ‘inline’).

    I don’t see any way to do that without making several modifications to email-before-download.php.

    The plugin authors, m&s consulting, haven’t added any new features in some time, so I kind of doubt they’ll mod it, but I suppose it doesn’t hurt to ask them. On the Description page they have a way to pay them $10 for support and I think there’s an email address for them or something like that where you can try and ask them (they might see your ticket here, not sure)

    are you downloading the csv log file from the link at the top of the EBD settings page or from within Download Monitor?

    ok. yeah i think we have to narrow down if it’s repeatable or not, so when you get a chance re-enable & try some tests & see if it gets stuck or works or whatever and comment back in here.

Viewing 15 replies - 406 through 420 (of 777 total)