dsbking

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  • Forum: Reviews
    In reply to: [WP Support Plus Responsive Ticket System] Be very careful
    dsbking

    (@dsbking)

    8 years, 7 months ago

    For most plugins you should be able to go to the Advanced View on the plugin page and download previous versions from there. However, if you go to https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/advanced/ there are no previous versions listed so no easy way to get back to an earlier version.

    Again, a cynical move to force people onto the latest with less functionality, forcing you to purchase their add-ons as they may not be able to get back to the previous version?

    Okay, a solid backup process should be in place, where you could get back yourself, but not everyone has that and rely on getting previous versions easily by using the route above. Clearly not in this case.

    Forum: Reviews
    In reply to: [WP Support Plus Responsive Ticket System] Be very careful
    dsbking

    (@dsbking)

    8 years, 7 months ago

    I was a bit wary of taking this update, especially seeing that email notification was removed as part of the update. I take it this is to push everyone who uses the plugin to pay for the add-ons, which have email notifications now?

    I’d been looking for a solution to support tickets for a while and started to use this plugin a couple of months ago, which worked exactly as I needed and had simple email notifications for when tickets were raised, updated etc.

    I must admit, I’ve not installed the latest update to see what the changes were but seeing as it looked as though the email notifications were completely removed I won’t be able to update and will now have to look for a new solution sadly.

    Forum: Plugins
    In reply to: [Shield Security – Smart Bot Blocking, Brute-Force Login Protection & File Scanning] Adding exclusions to “Unrecognised Files Scanner “
    Thread Starter dsbking

    (@dsbking)

    8 years, 9 months ago

    Hi,

    Many thanks for getting back to me on this.

    From what you’ve said this sounds like quite a big limitation on the uploads folder scanner as, without the file path, the filename could be anywhere beneath your uploads folder and, as long as it was called the correct thing, it would be excluded. So, for example, my index.php file at the top level would be excluded, but if I was hacked and another index.php file was added with malicious code this would also be excluded.

    I would suggest thinking about adding file path support as soon as possible because this currently leaves a big hole in the usefulness of that scanner. File name alone is not exclusive enough for a security scanner to ignore it.

    Thanks again for the reply and I hope you take on board my comments above as I would love to use this feature to secure my sites more effectively, but for now I’m going to have to switch this off which is a shame.

    Thanks

    Darren

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