@pradeepmakone07
When a guest submits a ticket, they are presented with a message that is set in the first text box under Advanced Setting–> Guest Ticket.
Currently, when a guest submits a ticket, our message simplly says “Thanks, your ticket was created successfully”
Is it possible to have that message present the submitted ticket data back to the user. For Example:
Dear {customer_name},
Your Ticket number is {ticket_id}.
Should be under Settings, not advanced settings. One of the tabs at the top. (General, Categories, Email, Custom Fields, etc)
Guess I’m not looking for shortcode – I need the Guest Ticket response to pull the DB info from the ticket the guest has just submitted. At this time, all I get back is the exact text entered as opposed to the ticket data related to the DB fields (ie. cust2, cust3, cust5)
