Guest Ticket Submission Shortcode

  • Resolved drondina01

    (@drondina01)


    8 years, 11 months ago

    Looking for a way to display all ticket information after ticket is submitted by a guest. Attempted the following under Advanced Setting–> Guest Ticket:

    *This message will be displayed when a new ticket is submitted from guest

    Dear {customer_name},

    Thank you for contacting Support. Your ticket has been created Successfully!

    Below are details of your ticket –
    Ticket: {ticket_id}
    Subject: {ticket_subject}
    Problem: {cust2}
    Serial: {cust3}
    Manufacturer: {cust5}
    Description:
    {ticket_description}

    Is there shortcode I can use here? The goal is to be able to have a guest submit a ticket and have the information presented back to them with a thank-you message that they can print.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter drondina01

    (@drondina01)

    8 years, 11 months ago

    Guess I’m not looking for shortcode – I need the Guest Ticket response to pull the DB info from the ticket the guest has just submitted. At this time, all I get back is the exact text entered as opposed to the ticket data related to the DB fields (ie. cust2, cust3, cust5)

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    8 years, 11 months ago

    Hi there,

    Sorry but can you please explain this more? I do not understood this.

    Thread Starter drondina01

    (@drondina01)

    8 years, 11 months ago

    @pradeepmakone07

    When a guest submits a ticket, they are presented with a message that is set in the first text box under Advanced Setting–> Guest Ticket.

    Currently, when a guest submits a ticket, our message simplly says “Thanks, your ticket was created successfully”

    Is it possible to have that message present the submitted ticket data back to the user. For Example:

    Dear {customer_name},

    Your Ticket number is {ticket_id}.

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    8 years, 11 months ago

    Thanks for the explanation. Unfortunately this is not possible to have this message.

Viewing 4 replies - 1 through 4 (of 4 total)

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