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WP Support Plus Responsive Ticket System

Easy to use Customer Support System in WordPress itself!

This plugin adds to WordPress the features of a complete ticket system with 100% responsive and 100% Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket.

Features :

  • Unlimited ticket submission through the admin
  • Unlimited ticket submission through the frontend
  • Unlimited ticket submission on behalf of users
  • Guest ticket submission (if enabled) with inbuilt anti-spam protection
  • Priority, Status, Category selection for each ticket (Customizable)
  • Multiple file attachment for ticket
  • Unlimited Support Agent user roll for ticket reply
  • Supervisor user roll for Ticket & Agent Management
  • Assign tickets to agents
  • Agent based ticket statistics
  • 100% Responsive Design works with any theme
  • 100% Ajax based functionality works 200% faster
  • Ajax based ticket filter
  • Responsive Support Button
  • Smooth integration with all WordPress themes
  • HTML editing of tickets
  • Custom fields for ticket form
  • Restrict front-end ticket to specific user role (helpful for woocommerce customers)
  • Public/Private tickets for logged-in users
  • FAQ functionality
  • Custom CSS if need to adjust some style
  • Add Note for Support staff to keep private notes among support team (hidden for customer)
  • Canned Reply for agents to answer frequent questions reply.
  • Email templates to edit email contents

Add-ons

  • Email Piping of tickets
  • Woocommerce integration
  • Easy Digital Downloads integration
  • CSV export of tickets
  • Company or Usergroups
  • Timer (calculate time spent for ticket)
  • https://www.wpsupportplus.com/

Examples areas of use :

  • technical support system
  • trouble ticket system
  • customer relationship management (CRM) system
  • software release lifecycle management
  • service request system
  • company, hotel or real estate service desk
  • helpdesk system
  • contact form with database tracking
  • collaborative content site with frontend post submission
  • appointment request system
  • easy ticket management for large orgnization

Requires: 4.0 or higher
Compatible up to: 4.7.1
Last Updated: 1 week ago
Active Installs: 6,000+

Ratings

4.7 out of 5 stars

Support

5 of 34 support threads in the last two months have been marked resolved.

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1 person says it works.
0 people say it's broken.

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