Dan (a11n)
Forum Replies Created
-
Hi there
I can only suspect some kind of conflict with your theme’s CSS file, but it’s hard to say what might cause it without seeing it in action. If it happens again, could you contact us via this contact form so that we can take a look? Please include a link to this thread when submitting that form.
Thanks!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jet Pack Search PresalesThat’s not currently on our roadmap, but there is an open issue here, which you can follow for any updates:
https://github.com/Automattic/jetpack/issues/8902Hi there
I can see that the
jp-relatedposts-itemsdiv is being added twice for some reason.Have you changed your theme recently? I’m wondering if your theme could be duplicating them.
Alternatively, there could be another plugin affecting things. Can you try disabling other plugins to see if it makes a difference?
Hi @bakokoh
As mentioned in the error message, Jetpack needs to be able to access your site’s xmlrpc.php file, but yours is currently redirecting to another site.
It looks like there is some javascript code in the source code of that file that is causing the redirect. I’d suggest you try reinstalling WordPress via Dashboard > Updates (as explained here) to see if that helps.
I can see your support ticket in our queue, so we’ll get back to you there via email as soon as possible. Thanks.
Hi @criis87
Related post content is automatically generated based on the content of the post and any tags or categories if they exist.
By default, attachment pages don’t have categories/tags, and don’t contain any text content, so that’s probably why Jetpack is not adding any related posts.
It looks like you’re already using an alternative related posts plugin on your attachment pages, so you may want to continue using that, otherwise you’d need to try customizing your theme’s attachment.php file to add more text content the attachment pages.
@justkeepdistance @ken-pyle thanks for posting your solutions. I’m going to mark this thread resolved. If anyone needs help with anything else, please start your own thread:
https://wordpress.org/support/plugin/jetpack-boost#new-postThank you!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Can’t connect to JetpackHi there
The connection appears to be ok overall, but we are seeing intermittent ‘500’ (internal server) errors when testing multiple requests to your site in a row. This could be due to rate limiting on your server. I’d suggest contacting your host and asking them to check their logs for details of those errors, and to remove any rate limiting, and/or whitelist our IP addresses:
https://jetpack.com/support/hosting-faq/#jetpack
Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.
Hi Fred
We’ll need the site URL to help with this.
If you want it to remain private, you can contact us via this contact form as long as you’re logged into your WordPress.com account. If you choose to reach out directly, please include a link to this thread.
Thanks!
Hi there
Can you please try deleting and reinstalling the Jetpack plugin and let us know if you still have the same issue?
Hi there
Related posts won’t show by default on attachment pages, but you can add them using this filter:
https://developer.jetpack.com/hooks/jetpack_relatedposts_filter_enabled_for_request/Note that you’ll need to edit the code there to use
is_attachment()instead ofis_page().Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Menú Food & drinkHi there
Are you referring to the Simple Food Menus feature?
https://jetpack.com/support/custom-content-types/#MenusHave you changed your website theme recently? Can you check whether your theme includes
add_theme_support( 'nova_menu_item' );as described on that page?Hi there
That is the correct way to do it, however, if the requesting web browser supports the WebP image format, then PNG and JPEG images will automatically be converted to the WebP image format by the server. When specifying 100 as the quality in this instance, a lossless compressed image will be produced, which in some instances may result in a file larger than the original.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Delete cached imageHi there
I have deleted that image from our cache. If there are any other versions of it remaining, please send the exact URLs and we can delete those too.
Thanks
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Please delete image cacheHi there
This has been done, so you should see the new image there now.