Dan (a11n)
Forum Replies Created
-
Thanks for confirming.
@dunehd if you still have trouble, could you please start your own thread, as per the Forum Welcome?
https://wordpress.org/support/plugin/jetpack#new-postThank you!
Could you please start your own thread, as per the Forum Welcome?
https://wordpress.org/support/plugin/jetpack#new-postThank you!
Hi there
Thanks for getting in touch. I’m going to look into this and get back to you.
Hi Alex
Thanks for reporting this. I’ve opened a Github issue for our developers to look into this. You can follow along here:
https://github.com/Automattic/jetpack/issues/22052
Hope that helps!
Hi there
Thanks for clarifying. What Michelle meant is that Jetpack Boost uses the same connection method as Jetpack, so if one has a working connection, the other should too.
Regarding the critical CSS issue, we will need your site URL to investigate further.
As Michelle said, if you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Connecting to…Hi there
I’m afraid this is a known issue with some sites, but we haven’t been able to identify a cause yet.
I’ve added your report to our Github issue, so you can follow along there for updates:
https://github.com/Automattic/jetpack/issues/15030#issuecomment-981720578
In the meantime, if you need to use social login for comments on your sites, you may wish to look for an alternative plugin for that.
Hi there
Currently, we primarily provide support in English, but I can use a translation tool to assist you.
I understand that you published a post using ‘Post by Email’ and the image you attached was not included in the post.
When I run a diagnostic test on your Jetpack connection, I get the following error: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received.
This usually means that your web host is blocking some connections Jetpack needs in order to work correctly, which could also stop those images from being published.
I’d suggest checking if you have any security plugins activated that might be blocking our requests. If not, try contacting your hosting provider and asking them to check their security logs to see if they are blocking or otherwise limiting incoming and outgoing connections over XML-RPC. Jetpack uses this file to communicate with your site, but some hosts block connection requests to that file.
Our requests look like the following:
– File: [http://your-site.com]/xmlrpc.php
– User-agent header: Jetpack by WordPress.com
– IPs: https://jetpack.com/support/hosting-faq/#jetpack-whitelistPlease ask them to whitelist the IP addresses listed above. Note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we actually discourage whitelisting specific IPs, although with some hosts it may be the only option.
Let us know how that goes.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] VideoPress custom thumbnailHi Russell
You can select a video frame or a custom image to use as the video thumbnail, as explained here:
https://jetpack.com/support/jetpack-videopress/changing-a-videos-thumbnail/
Hope that helps!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Minify websiteHi there
Jetpack does not have a minification feature. The site you mentioned appears to be using WP Optimize for that: https://wordpress.org/plugins/wp-optimize/
Hope that helps!
Hi there
While your site is publicly accessible, we cannot access your site’s XML-RPC file at [yoursite.com]/xmlrpc.php?for=jetpack
This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
XML-RPC server accepts POST requests only.
You can see a working example here:
https://jetpack.com/xmlrpc.php
Since your site returns a 404 error for this page, I would recommend that you check the following:
1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.
2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.
Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com.
Let me know how it goes!
Hi there
It’s normal for those jobs to run every five minutes to keep your site in sync. You can read more about this here:
https://wordpress.org/support/topic/5-different-cron-jobs/
Having checked your site, it doesn’t appear to have a working Jetpack connection currently. Would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Error and increase cpu usageHi there
Commands out of sync; you can’t run this command nowis a database error, which your hosting provider would be best placed to advise on.There are a few possible causes suggested here:
https://rankmath.com/kb/wordpress-database-error-commands-out-of-sync/
As for the
Automattic\Jetpack\Autoloader\there may be another plugin calling that, perhaps WooCommerce.In any case, please let us know what you find after trying the suggestions in that article.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] aws lightsail issueHi there
I’m only seeing one site in our system for that domain. Are you still seeing that safe mode warning? If so, can you try reinstalling the Jetpack plugin, and let us know if the issue remains?
Hi there
It looks like you’ve disabled Jetpack’s image CDN now.
However, I tested loading the image you mentioned via a French/German vpn and I didn’t have any trouble with it. Have you tried enabling it again to see if the issue is resolved?
Hi there
You can find some code here for adding a default fallback image if the post doesn’t have a featured image:
https://jetpack.com/2013/10/15/add-a-default-fallback-image-if-no-image/
You would need to customize that code to pull in the author image instead.