Dan (a11n)
Forum Replies Created
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Hi there
Could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Restore backup LOCALLYHi there
It’s not possible to do an automated restore to a local environment. You would need to restore the site manually, as described here:
https://jetpack.com/support/backup/manually-restore-a-backup/
Note: if you have a Jetpack Backup plan, please contact us through our support page for priority email support.
Hi there
We don’t currently have a storage add-on for VideoPress, so there is no way to upgrade beyond 1TB. It is something we plan to add in future, and I will make a note of your request, so we can let you know once it is available.
Thanks!
Ok, that is a stats tracking URL, but without Jetpack installed, there is no way Jetpack can be adding that. You could try installing and uninstalling Jetpack, in case there was something left over from a previous version.
If not, there must be another theme/plugin on your site adding the tracking code.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Unable to Add Back SiteHi there
Can you confirm what the WordPress folder is supposed to be? The one we have on record does not seem to match what is on the site.
Since you have a Jetpack Backup plan, could you contact us via this contact form and mention this thread?
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Social connectionsHi
We recently released a paid upgrade for Jetpack Social, as we have recently added a new team to work on the plugin and we have many exciting new features planned.
There is still a free version that allows up to 30 shares per 30 days, and also includes features which were previously only available in our paid plans (re-sharing and social preview).
Let us know if you have further questions.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Emtpy cart after loginHi there
I tried this on a test site using the same theme, and I was not able to reproduce the issue.
Here’s how I tested:
- While logged out, add a product to cart
- Log in
Is there any more to it than that? Could you provide the exact steps we can take to reproduce this issue?
Glad to hear it’s working now.
FYI: I find it confusing that the “Tiled Galleries: Display all your gallery pictures in a cool mosaic.” is only in Media Settings not also alongside the Jetpack Settings. Maybe you can add it to Jetpack as well?
Thanks for the feedback, I’ll pass that on to our developers for consideration.
Hi there
I can’t find any reference to brandyourlifeprintworks.com in our system. We will likely need more information to help with this.
Could you contact us via this contact form and mention this thread?
Hi there
I tried this on a test site and saw the same Jetpack tracker using Ghostery (it it used by the Jetpack stats module), but as soon as I deactivated Jetpack, it stopped showing that tracker.
It seems like something else must be adding that tracker. If you click on the tracker name in the detailed view of Ghostery, it should tell you the exact tracking URL.
You may need to deactivate other plugins one by one to find the one that is adding that tracker to your site.
Forum: Plugins
In reply to: [Jetpack Protect] Using with WordfenceHi there
There are no known conflict between Jetpack Protect and Wordfence, so you should have no issues using them both.
Forum: Plugins
In reply to: [Jetpack Social] social connection , automatic publish not workingHi there
Could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Hi there
There is a limit of 30 shares per month on the free plan. You can upgrade to get more shares, otherwise you can wait for the limit to reset (it’s a rolling 30 day limit, so it will reset as soon as you have fewer than 30 shares in the previous 30 days).
Hope that helps!
Hi there
I’m not seeing any issues with your connection from our end. Could you try logging out of WordPress.com and back in again and let us know if that helps?
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Cart dont showHi there
This sounds like an issue with either your theme or your ecommerce plugin. I’d suggest trying a different theme, and if that fixes it you can contact the theme author for help. Otherwise, you’re probably best contacting support for whatever ecommerce plugin you’re using.
If you have reason to believe it is a Jetpack related issue, could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!