dominicu

Below is a copy of the communications from photocrati. In my case I have tried all of there suggested fixes. I would be interested in knowing if any of this works for you. I get the impression that photocrati is stopping just short of saying “we are a BlueHost only theme”. I too have spent the afternoon looking at different theme options.

It is worth noting that prior to the communications below I had, at their request, given photocrati full access to my site to look into the problem. Literally passwords to everything.

As I mentioned before. I am stuck between a host that says it isn’t their problem and photocrati who says it isn’t their problem. I am inclined to believe that it is a photocrati problem but that they don’t want to address it.

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Hi Dominic.

For IO errors, the first thing I would suggest is to log out of your site, clear your browser cache and cookies, do a full restart on your computer and also on your modem and see what happens. Typically IO errors are an issue with communication between your computer and your server.

We’re currently looking into anything we can do within our Theme to help prevent these IO Errors. In the meantime, I would suggest doing some research in the WordPress.org forums for solutions, as it is a common error with WordPress and smaller server hosts. If switching hosts is an option, we suggest WordPress.org Recommended, especially BlueHost as our Theme and WordPress work very well there and have not seen yet this error appear on their servers.

Thanks.

–Brian
Photocrati Team Member

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Brian –

You did not indicate whether or not you were able to replicate the problem.

I am not sure if your response (basically just a repeat of what photocrati already has on its FAQ section) is based on anything you did to troubleshoot my issue.

NOTE – I am not having any WP function problems with iPage. I am still able to upload images in WP. This is a wp/photocrati problem. Your suggestion that I cruse the WP forum for answers does not do me much good since the WP forum is for WP upload issues… which I am not having.

I have an “http error” only when trying to upload images in photocrati. Is this the same as an IO error?

All of you suggested solutions have been tried. No change.

Dominic

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Dominic,

We are not able to replicate the same issue on our own sites. If we could, than it would be an issue with our Theme which we would need to correct right away. This is an issue related to an IO Error (HTTP & IO are very similar errors), which is flash related. The root of the issue is with communication between your computer and your server. Unless we can replicate the issue on our own test sites, unfortunately we cannot produce a solution for you. This is why we suggest searching the WordPress forums for users who have experienced the same error. From what we’ve seen, iPage & Powweb seem to be some of the more popular server hosts who produce HTTP and IO errors. As mentioned, BlueHost, one of the server hosts we test our Theme almost daily on – we have yet to see that error on their servers using WordPress + the Photocrati Theme.

Best,

–Rebecca

Photocrati Team Member

I am unfortunately stuck between two worlds of “non-help”

iPage (which has always provided me with excellent help) says that their scope of help stops short of being able to troubleshoot a problem I am having with photocrati/wp. (fair enough… but not helpful)

Photocrati wants to blame iPage for not being up to snuff for WP and suggest that I just keep looking in the WP forum for help or just switch hosting companies. (grrr….)

The problem is that I am not having any problem with WP and iPage. The issue seems to be Photocrati theme specific.

If there is anyone out there that has had an “http error” message inside the upload status bar during an upload to a photocrati gallery… I would love to hear from you. (NOTE – I do not have any problem uploading images via WP flash up-loader… only with Photocrati upload.)

The choice at the moment is to either dump photocrati or to dump iPage. Dumping photocrati seems like the less cumbersome option but I would rather just get it working again!