dimplemodi

Hello,

Thank you for reaching out to us!

It seems that you are referring to the directory sorting, which is the premium version feature so please contact us via support ticket and our team will help you with this. Due to the forum limitations, we will not be able to assist you here.

Thanks,

Hello,

Thank you for reaching out to us!

We’ve reviewed your concern, however due to forum limitations we cannot help you here for the ARMember Pro related concerns.

However you can renew your support and can reach out to the technical team and they will assist you further.

Thanks

Hello,

When any file or image is being uploaded, ARMember checks the file source many times. The file or image source contains some PHP Script that allows the malware to enter and change things on the customer’s website. Therefore, to prevent this and to ensure ARMember that the customer site remains secure.

Kindly check the image source once and check whether any PHP, Script, or iframe is added to it, if yes, then that file contains malicious code.

Also, try to upload a different image, which will upload properly if there is no malicious source found.

Please check accordingly and let me know if there is anything else.

Thanks

Hello,

Thanks for the update!

As you are using an external SMTP plugin in order to send the emails therefore at the ARMember Lite -> General Settings -> Email Settings, here select the ‘WordPress Server’ and then the mail will be carried through the SMTP plugin.

Also I suggest you to check out the logs from that plugin as sometimes the mail is triggered from the ARMember successfully but is not carried through the plugin so kindly check the logs there as well.

Please check accordingly and let me know how it goes.

Thanks,
Dimple

Hello,

I’ve checked the screenshot, and noticed that when the form is submitted without filling the data at that time all the fields are validated properly, however when you click outside the field at that time the first field gets focused and therefore the validation is removed.

Still, thank you for your suggestion I’m passing this further to our team and they will have a look to it.

Thanks,
Dimple

Hello,

There is no such bug found or reported and therefore to further, we suggest you to open a support ticket so our team can help you further into this.

We hope for your co-operation and understanding.

Thanks

Hello,

Thank you for reaching out to us!

We’ve thoroughly gone through your query and our team has checked at our local environment, and there is no such issue found. However there are few steps I would like to suggest you in order to make sure that your connection is properly setup.

1. Firstly, in ARMember Lite we do offer debug logs for the email through which you can check whether the emails are being sent out or not. In order to enable this navigate to the ARMember Lite -> General Settings -> Debug Log Settings page and here ‘Enable Email Debug Logs’ and save the changes.

Now, register through a test user and then at the forget password form request for a reset password link and check whether the mail comes up or not at the debug logs.

2. Secondly, kindly confirm that are you using the latest version of the ARMember Lite, if not then we suggest you to update to the ARMember Lite’s latest version(v4.0.67) from your outdated version and then check.

3. If the above steps are followed and still the email does not show up then there are chances that your email is in queue so its better to check once with the hosting provider and ask them to check the email queue.

Please give these a try and let us know how it goes.

Thanks,
Team ARMember