developmentsendcloud

Good afternoon Shasam,

Thank you for taking the time to share your feedback regarding the overlay effect added by the plugin during checkout.

To properly investigate your request and determine whether this behavior is expected, configurable, or something we should improve, we kindly ask that you reach out to us directly by creating a support ticket. This allows us to review your specific setup, plugin version, and integration details, which we can’t access through the WordPress forums.

You can find instructions on how to contact our support team here:
How do I create a support ticket

Once we receive your ticket, we’ll be happy to investigate the overlay behavior and discuss possible solutions or feature requests with you.

We look forward to helping you!

Best regards,

Team Sendcloud

Hello everyone!

Thanks for flagging the fatal error after updating to v1.0.29. We’ve identified the issue and released v1.0.30, which resolves it.

What to do: As Daniele already identified correctly, updating to v1.0.30 fixes the issue. 

Sorry for the inconvenience, and thanks for your patience while we sorted this out. Please let us know if you run into any further issues after updating.

Best regards,
Fabian
Sendcloud

Hi @jochems ,

I can confirm that our plugin per se does not require legacy API anymore, in order to work. It is however true that the legacy API toggle within WooCommerce > Settings was being enabled automatically (and incorrectly) whenever enabling the Sendcloud plugin. This was fixed with the most recent release, published today, so we highly encourage you to update the plugin version at your earliest convenience.

Please note that the afore mentioned toggle (within WooCommerce > Settings) is not functional and has not been for a while now, as currently legacy API can only be enabled via the WooCommerce Legacy REST API plugin: https://wordpress.org/plugins/woocommerce-legacy-rest-api/

As for the ajax polling, we created a ticket for it and we are investigating the possibility to replace it, as of today.

Please do get in touch via our support channels so we can provide you with proactive updates on the matter. Steps here: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

Thanks and looking forward to hearing back from you.

Best regards,
Sendcloud Team

Hello @janinio1964 ,

We’re sorry to hear that the orders are not getting imported and that you receive a 500 error on the integration. If the issue has already been escalated, then it’s best that we follow up there as all the necessary information is already in the ticket.

But to briefly address this, I just checked and I confirm your case is being handled. It would appear that the nature of the 500 error is related to your server blocking the connection to Sendcloud. This is the IP address list if needed to whitelist: https://cdn.sendcloud.com/global-media/public-ips.txt

Please do follow up on this via the support ticket and let us know if IP whitelisting did the trick.

Best regards,
Sendcloud Team

Hello @realpower ,

Thank you for reaching out. The nature of the issue will require us to investigate more in detail and we will need to possibly ask for credentials and logs to check further. So we kindly request you to reach out via our Support channels by opening a ticket and we’ll proceed with the investigation.

Here are the steps to follow to create a ticket from your Sendcloud account:
https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

Looking forward to assisting you on this matter.

Best regards,
Riccardo
Sendcloud

Hello Chris, good morning,

Thank you for taking the time to leave your review and for giving us the chance to help. I’m sorry to read about the issues you’ve been dealing with.

December and January are the busiest months of the year due to peak season. Still, your support experience should have been better, and I apologize that our team couldn’t properly assist you with this inquiry.

Regarding your main request and the connection issues between WooCommerce and Sendcloud, we’d like to look into this further. I’m not able to handle your case through this thread, so I kindly ask you to proceed as follows:

• Contact us directly at support@sendcloud.com or create a new ticket in the Sendcloud panel, and include the link to this conversation, mentioning that you have already been in touch with Tech Support.
• If your support case is still open, share the ticket reference so we can check it directly.

With this information, we can review the logs and look for possible solutions. In many cases, we’re able to find a workaround for connection issues.

I look forward to hearing from you, Chris, and hopefully turning this into a positive experience. Have a great Friday.

Best regards,
Sendcloud Team

Hello Brian, good afternoon!

Thank you very much for your time and for reaching out. You are completely right — we did not realize this detail.

For several months, both plugins (v1 and v2) were available on WooCommerce. Internally, we have always used “v2” to refer to the most recent plugin; however, we missed properly clarifying this in our Help Center article. I will reach out to our Technical Writing department to have this reviewed and corrected.

The plugin you need to download is version 1.0.21, which is the one you found. You can access it using the following link:
→ https://es.wordpress.org/plugins/sendcloud-connected-shipping/

If you have any further questions or encounter any issues during the installation, please do not hesitate to contact our Sendcloud Support team via support@sendcloud.com or directly through your Sendcloud panel.

Once again, thank you for pointing this out.
Wishing you a great end to 2025 and, of course, a Happy New Year!

Best regards,
Sendcloud Team