Hello Chris, good morning,
Thank you for taking the time to leave your review and for giving us the chance to help. I’m sorry to read about the issues you’ve been dealing with.
December and January are the busiest months of the year due to peak season. Still, your support experience should have been better, and I apologize that our team couldn’t properly assist you with this inquiry.
Regarding your main request and the connection issues between WooCommerce and Sendcloud, we’d like to look into this further. I’m not able to handle your case through this thread, so I kindly ask you to proceed as follows:
- Contact us directly at support@sendcloud.com or create a new ticket in the Sendcloud panel, and include the link to this conversation, mentioning that you have already been in touch with Tech Support.
- If your support case is still open, share the ticket reference so we can check it directly.
With this information, we can review the logs and look for possible solutions. In many cases, we’re able to find a workaround for connection issues.
I look forward to hearing from you, Chris, and hopefully turning this into a positive experience. Have a great Friday.
Best regards,
Sendcloud Team
