davewds

Glad to hear, @briefw! Thanks for letting me know. I’m marking this issue as resolved.

The forthcoming release has the fix that is covered by the delete/reinstall process among other connection reliability improvements, so I’m hopeful that the experience will be improved.

Hi kdcpelt,

There currently is not a way to prevent existing contact entries from being overwritten when a another submission is made from the same email address.

I’ve created a ticket to consider adding this functionality in our backlog.

It should be possible to add a new option to the forms admin screen that will enforce single submissions per email address. Enabling this would return an error when a user submits another form when their email address already exists on the associated list. Enabling this functionality would prevent an existing record from being updated of course, but it sounds like that’s what you’re looking for.

Hi clipscom, sorry to hear that you’re having trouble with the connection to Constant Contact. We are currently testing an update that will make the connection more robust.

In the meantime, would you please try the following steps? (I know you’ve already tried reconnecting, but these steps cover deleting and reinstalling the plugin which clears out some additional connection settings which might be the source of your issue).

• Deactivate the Constant Contact Forms plugin using the Dashboard > Plugins screen.
• Delete the Constant Contact Forms plugin using the Dashboad > Plugins screen.
• Download the Constant Contact Forms plugin from the plugin repo (Dashboard > Plugins > Add plugin. Search “Constant Contact Forms”).
• Activate the Constant Contact Forms plugin.
• Enable logging: WP Dashboard > Contact form > Settings > Support > click Enable logging for debugging purposes, then save.
• Reconnect to Constant Contact: Dashboard > Contact form > Connect.

Connection steps:

• Dashboard > Contact form > Connect Now
• Click the Connect button
• A page will open with your authorization code or a login screen if you are not already logged into Contstant Contact.
• Click the “Copy Code” button.
• Head back to your WP Dashboard and navigate to Contact form > Settings > Account
• Paste the authorization code into the Auth code and state field, then click the Save Changes button.

You should now be connected.

If you continue to experience issues, please post the logs from Dashboard > Contact form > Debug logs.

Hi briefw, sorry to hear that you’ve been experiencing connection issues.

Would you please try the following steps:

• Deactivate the plugin
• Delete the plugin using the WP Dashboard > Plugins screen
• Reinstall the plugin and activate it.
• Enable logging: WP Dashboard > Contact form > Settings > Support > click Enable logging for debugging purposes, then save.
• Retry the connection process.

Let me know how that goes. If the issue persists after that, please post the logs from the Dashboard > Contact form > Debug logs screen.

We’re working on an updated version of the plugin that will improve the reliably of the connection to Constant Contact. It’s currently being tested with positive results.

Hi swisswheaties,

Sorry to hear you’ve been having connection issues.

Would you please try the following steps:

• Deactivate the Constant Contact Forms plugin from the WP Dashboard > Plugins screen.
• Reactivate Constant Contact Forms
• Retry establishing a connection to constant contact forms
  • Dashboard > Contact form > Connect Now
  • Click the Connect button
  • A page will open with your authorization code or a login screen if you are not already logged into Contstant Contact.
  • Click the Copy Code button.
  • Head back to your WP Dashboard and navigate to Contact form > Settings > Account
  • Pase the authorization code into the Auth code and state field, then click the Save Changes button.
  • You should now be connected.

We are working on improving the reliability of the connection to Constant Contact on an upcoming release.