Dani F. a11n
Forum Replies Created
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Hi again 👋🏽,
At this point I think that we will be able to handle this better via email.
Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Hi there @kgroven 👋🏽!
Thank you for reaching out to MailPoet Support!
Does that mean that data about end users for european customers is stored in Europe only, (and for american customers only in the US)?
What do you mean exactly by end users? If you mean your site subscribers we don’t store that information in our services.
For MailPoet users we do, and our servers in Germany and Finland where we store:
-Email address, Names, IP and billing address.
If you send emails with MailPoet, we will also record:
– Logs of emails sent;
– Support enquiries by email.`Finally in the URL that you shared you can see a list of third-party services that we use too.
I hope this helps.
Cheers!
Hi there @mavjournal,
Thank you so much for the additional information.
No, at the moment it is not possible to send emails to your subscribers after sending an email with MailPoet.
Since you are using Postie, it would be possible to create a Post Notification email in MailPoet, then create the Post with Postie… and get the email sent to your subscribers because of the Post Notification.
I haven’t tried it yet, but it should work.
Here’s more information on Post Notification Emails: https://kb.mailpoet.com/article/347-create-a-post-notification-email
I hope this helps!
Cheers
Hi there @supportwp1941 👋🏽!
Thank you for reaching out to MailPoet Support!
Yes, as you have said in your previous message, the option offered by MailPoet for a multi-lingual site is not perfect yet.
I’ll try to address all your questions:
– MailPoet 3 is how we were calling MailPoet before. The MailPoet version that you can downlaod here is the latest one: https://wordpress.org/plugin/mailpoet/
– There are non Premium paid features related to multilingual support. So the main difference here will be other Premium features and the subscribers list size. Here you can find out more about MailPoet plans: https://kb.mailpoet.com/article/349-choosing-your-mailpoet-plan
– I think that you can use other translation plugins as TranslatePress if you feel more comfortable with those.
– And then, as I said before the multilingual solution offered by MailPoet is not perfect yet: you will have only one confirmation email, and one unsubscribe page (as explained here: https://kb.mailpoet.com/article/203-support-for-multilingual-plugins)
Cheers!
Hi there @lucvg 👋🏽!
Thank you for reaching out to MailPoet Support!
OK, this is a temporary error that happens when MailPoet could not establish a database connection at that time. It is automatically retried later and doesn’t affect how the plugin works.
You can find out more about is possible causes and solutions here: https://kb.mailpoet.com/article/307-how-to-fix-general-error-2006-mysql-server-has-gone-away
Cheers!
Hi again,
Thanks for reaching back to us. I’m really glad to hear you got it working the way you needed.
Cheers
Hi there @jezzerisin 👋🏽!
Thank you for reaching out to MailPoet Support!
I guess it would be a form with Radio buttons, and maybe a comment field.
Mhh that’s a very interesting question. I think that the best way would be to create a form on your site. You could even create a MailPoet form and register those two options as custom fields:
https://kb.mailpoet.com/article/159-add-custom-fields-to-a-form
You cannot embed the form on your email, so I think that this would be the best option.
Alternatively, you could create a link in your form to interact with the MailPoet Subscribers API but that is a more complex approach and would definitely need some custom code.
If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io.
I hope this helps!
Cheers!
Hi there @appsol 👋🏽!
Thank you for reaching out to MailPoet Support!
Mhh… yes, it seems that there are some issues with the task scheduler on your site.
Can you maybe try to change your task scheduler as a first step? You can do that under MailPoet > Settings > Advanced… tab
Please give it a try and then keep us posted.
Cheers!
Hi there @jacksonh33 👋🏽!
Thank you for reaching out to MailPoet Support!
The client would like to change some text on the captcha page and Im not finding any documentation on how to do that.
Yes, this is currently not possible with the MailPoet plugin out of the box.
However, it might be possible with some custom code. If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io.
You’re also welcome to add it as a suggestion here https://feedback.mailpoet.com
Our team will take it into account when discussing new features and improvements for the plugin 🙂
Alternatively, you could use Google Invisible ReCaptcha to avoid setting that up. You can select that setting under MailPoet > Settings > Advanced.
Cheers!
Hi there @dianemk 👋🏽!
Thank you for reaching out to MailPoet Support!
However, they only receive this if they tick the opt-in box, which isn’t mandatory, so some people won’t receive the emails they need.
Yeah, that is mandatory when using MailPoet as explained here: https://kb.mailpoet.com/article/277-woocommerce-automatic-emails
You could maybe add that information to the Order Completed WooCommerce email that will be triggered anyway.
I hope this helps.
Cheers!Hi there @gaetano81 👋🏽!
Thank you for reaching out to MailPoet Support!
i set a popup module and when i click on “X” for close I sell redirected in a new windows.
Wow, that is certainly unexpected. Can you please try the instructions in this tutorial to do a plugin & theme conflict test and see if the issue gets fixed?
I am asking that because I have tested it on my test site and I can reproduce the issue.
Looking forward to hearing back from you!
Cheers!
Hi again,
Could you please share the URL of the form so that we can try to subscribe and then you review it from your end?
Thanks
Hi there @taro982,
I can confirm that our developers have just released a new MailPoet version that fixes the issue that other users experienced in their checkout.
Can you please update MailPoet and confirm that it works for you too?
Thanks for your patience!
Cheers
Hi there @spielzeugfuchs,
I can confirm that our developers have just released a new MailPoet version that fixes this issue.
Can you please update MailPoet and confirm that it works for you too?
Thanks for your patience!
Cheers
Hi there @ideagomedia and @etherealgold ,
I can confirm that our developers have just released a new MailPoet version that fixes this issue.
Can you please update MailPoet and confirm that it works for you too.
Thanks for your patience!
Cheers