Dani F. a11n

Hi there @simonericci99 👋🏽</img>!

Thank you for reaching out to MailPoet Support!

Mhh, this is odd. Could you please verify a couple of things for me?

• Can you check if you have 2 identical forms created and active under MailPoet > Forms?
• Can you also check if the issue persists if you temporarily switch your site to a default theme (instead of Elementor)?

Looking forward to hearing back from you!

Cheers!

Hi there @juli741j 👋🏽</img>!

Thank you for reaching out to MailPoet Support!

They are layering on top of each other, which means that the user has to click up to 20 times to close the pop-up. Do you have a solution for this problem?

I have just visited your site and I saw 2 different pop-ups at the homepage.

Both seemed to be subscription forms. Is that the issue that you are reporting? And if so, would it be OK to disable one of them for the homepage?

Looking forward to hearing back from you!

Cheers!

Hi again,

Does this mean that the newsletter goes undesirable and that the recipient does not read the newsletter?

Not exactly, when you see that it was opened by a machine it means that the user hasn’t opened the email.

But it doesn’t mean that the email went to the spam folder.

I hope this helps!

Cheers

Hi there @geoffray 👋🏽</img>!

Thank you for reaching out to MailPoet Support!

Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

We don’t store your subscriber’s info in our servers but your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

Cheers

Hi there @juancho-bo 👋🏽</img>!

Thank you for reaching out to MailPoet Support!

Do you know what happened to the Premium plugin for the free version? The current one is incompatible with the latest version of WP and it is not updated, nor is there a new compatible plugin update.

What do you mean exactly? Could you please let us know your plan’s name and your current MailPoet version?

Looking forward to hearing back from you!

Cheers!

Hi there @colette6114 👋🏽</img>!

Thank you for reaching out to MailPoet Support!

Is the recipient aware of the newsletter because his computer is programmed to automatically open emails ? Does “opened by machine” mean that the recipient does not see the newsletter?

Open rates have always been tracked through a tiny invisible image embedded in the email code. When the email is opened, that image loads and the loading of that image tells the sender that their email was opened.

That’s how MailPoet detects open rates and determine “Inactive” subscribers.

However, with the recent Apple Privacy updates and other email clients using scripts and spam filters, a false open can be triggered by scripts and code when the email images are automatically downloaded before the user even sees the email, that’s what we call a machine open.

You can read more about it here: https://kb.mailpoet.com/article/368-what-are-machine-opens

Cheers!

Hi 👋🏽:!

Thank you for reaching out to us!

i reckon it is finished so what should I do?

Since this issue is related to the MailPoet Sending Service, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

Cheers

• This reply was modified 3 years, 8 months ago by Dani F. a11n.

Hi there @ maxinerappleby

Thanks for the kind feedback, we’re glad to see that it the fix worked for you too.

Cheers